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LIMITLESS VACATIONS

sjwel

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Unless you get a full refund (unlikely after 14 days) - you might as well figure out how to use it.
You only "owe" $ 796 more over 4 years .
You also pay $ 299 x 2 for 2 more vacations ( I would assume these are back into Grand Mayan / likely between May and December)- a really good price.

Limitless Vacations / ICE - International Cruise and Excursions has a strong relationship with Vidanta. If you can get some additional well priced vacations your cost average per week keeps lowering. I would suggest using the $299 weeks sooner and then try to use LV to get additional weeks at good pricing .If this is not successful you can walk on the paying the additional years of $ 199.

FYI - Your cost per year for this LV membership = 949.20
The per stay RCI-Vidanta resort fee for a 2 bedroom Grand Mayan NV. = $ 900
Thanks for the number crunching. It's not as bad as I initially thought.
 

sjwel

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Thanks for the number crunching. It's not as bad as I initially thought.
One thing that bothered me was that they really emphasized the fact that I could sell my weeks using say Airbnb. That's a big part of why I caved and took the deal once they brought it down to $3950. But now I have no clue how to list a RTU. Any advise. So grateful for all the help!
 

Betty_Bobby

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hello All,
My spouse & I’m in same situation. We were trapped in by Ventas Riviera Maya Sa de CV. By showing vidanta property but It's not even Vidanta during our visit to Cancun in November ‘ 2020. It's through Int'l Cruise ad Excursion Gallery (ICE) and the marketing people literally harassed us to pick last offer for $8000 with 10 years vacation options.
we said we don’t have that money to waste during this pandemic when my husband had no job, they got us through a credit card company & withdrew 8000 even before they sent us any contract documents. Till date they haven’t send us any documents nor web login.
we been calling them for 9 months & every time they give different reasons to delay & now they say they wouldn’t return $8000
Any advise how to cancel this contract?
Bobby
 

TheTimeTraveler

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hello All,
My spouse & I’m in same situation. We were trapped in by Ventas Riviera Maya Sa de CV. By showing vidanta property but It's not even Vidanta during our visit to Cancun in November ‘ 2020. It's through Int'l Cruise ad Excursion Gallery (ICE) and the marketing people literally harassed us to pick last offer for $8000 with 10 years vacation options.
we said we don’t have that money to waste during this pandemic when my husband had no job, they got us through a credit card company & withdrew 8000 even before they sent us any contract documents. Till date they haven’t send us any documents nor web login.
we been calling them for 9 months & every time they give different reasons to delay & now they say they wouldn’t return $8000
Any advise how to cancel this contract?
Bobby

Mexico allows five days for rescission. I wouldn't hold your breath for ever getting your money back. It's too bad they didn't tell you this 8 months ago.

If you did rescind within the five day time frame then you likely have a valid case. Maybe TUG Moderator Karen can provide the address where you can submit a complaint if you were within the five day time frame.



.
 
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DShow

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So I see we are right in the same boat as so many other unhappy 'campers'. My husband and I stayed with Vidanta in Nuevo Vallarta last month, August 2021. We agreed to the showing of the timeshare program for the 10% off of the total stay to include the card for additional discounts at shops and restaurants on the resort. We had to pay an upfront amount which would be returned. After breakfast, free, and presentation 60-90 minutes. ..I will add that I am diabetic. After we told them no thank you, more talk came then came and came again. Taking us to yet another room thinking we were being refunded. No...we were not. More talks came and still another. I am getting sicker and sicker telling them NO but still no refund. After 8 hours or more we were signing the (I hear on here it is called EXIT OFFER) and they wanted our time share at the Cayman Islands as trade.. What we signed isn't even VIDANTE ... we have been communicating with customer service every since getting no where. They now want us to sign papers stating all of our questions and complaints have been addressed and all is well. No, they are not letting us out. So upset! We find no availability where we look and want to go. $199, $299 or Regular priced. where we want to go ..no properties available.

I am just at a loss to know what to do now. Lawyer?? No clue. Help please and thank you all for any help
 

easyrider

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So I see we are right in the same boat as so many other unhappy 'campers'. My husband and I stayed with Vidanta in Nuevo Vallarta last month, August 2021. We agreed to the showing of the timeshare program for the 10% off of the total stay to include the card for additional discounts at shops and restaurants on the resort. We had to pay an upfront amount which would be returned. After breakfast, free, and presentation 60-90 minutes. ..I will add that I am diabetic. After we told them no thank you, more talk came then came and came again. Taking us to yet another room thinking we were being refunded. No...we were not. More talks came and still another. I am getting sicker and sicker telling them NO but still no refund. After 8 hours or more we were signing the (I hear on here it is called EXIT OFFER) and they wanted our time share at the Cayman Islands as trade.. What we signed isn't even VIDANTE ... we have been communicating with customer service every since getting no where. They now want us to sign papers stating all of our questions and complaints have been addressed and all is well. No, they are not letting us out. So upset! We find no availability where we look and want to go. $199, $299 or Regular priced. where we want to go ..no properties available.

I am just at a loss to know what to do now. Lawyer?? No clue. Help please and thank you all for any help
Just walk away.

Bill
 
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Same boat! We’d been burned by TSs before so we were determined to say “No” to every offer. Almost 4 hours into our presentation, they promised it would be less than 90 minutes” we were exhausted. No joke, my kids were crying. We were offered the Limitless Vacation package for $3995 and would get one free week at any Vidanta, 5 additional Vidanta weeks (to use in 5 years) at the cost of member usage fee, and 2 weeks/year at any of the resorts in their network for $299 per week. They also threw in a bunch of cruise certificates and other discounts. Seemed like a good value.
Here’s the rub, though. It’s been 3 days and they still haven’t sent any log in information or anything. We don’t even have any brochures or catalogs outlining all of the different benefits of this membership. All I have is the signed contract. I came on here looking for info about the benefits of this membership and now I’m sickened. I hate that I may have fallen for a bunch of empty promises.
I left the presentation at the very end because my kids were losing their minds but my husband stayed to sign the paperwork. I asked about the rescission time period but was told since this wasn’t a timeshare it didn’t apply. However, I feel I was sold something other than promised. They presented “limitless” vacation options at luxury resorts but it sounds like from the above posts that’s not true at all. Am I correct in that understanding?
I’m still in resort at RM. How do I get to Member Services? Are they in the same building as the salespeople? I’d like to get out of this if it is just a garbage membership. Appreciate any and all advice!
 
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She did rescind today. What is odd is that nowhere in her paper work or contract did it mention rescission.
Can you tell me what exactly she said to get out of it? And where in the resort did she go? I feel bad because my husband didn’t think it was a good idea but I did and now I’m pretty sure from reading these posts that I’ve changed my mind. I’d love to know what to say to get our money back in the least painful way possible. Thanks so much!
 

T-Dot-Traveller

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Can you tell me what exactly she said to get out of it? And where in the resort did she go? I feel bad because my husband didn’t think it was a good idea but I did and now I’m pretty sure from reading these posts that I’ve changed my mind. I’d love to know what to say to get our money back in the least painful way possible. Thanks so much!
VIdanta Member Services -NOT SALES - if you are at Vidanta Nuevo Vallarta , VMS is likely still in the Grand Bliss building , near the elevator on the floor of the sales office. You may need to make an appointment.

Resinding must be within the 5 days - as per Mexican law.

If VMS says LIMITLESS VACATIONS is not a timeshare - mention Profeco . Profeco is the government body
that regulates all consumer contracts ( not just timeshares) You signed a consumer contract and have rights.
NO reason is required . You changed your mind , just like returning a pair of pants.

VMS will likely counteroffer . Just say NO , you wish to exercise your right to cancel.
note - one offer from VMS could be to upgrade you to a basic Vidanta contract instead of an exit package An actual Vidanta contract would be an improvement. The key issue is how many months ahead can you reserve ( minimum 6 months would be required to get peak season / winter) . Additional dollars from you would likely be required.
 
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Hi! Thanks for your help. We have been given a refund letter and receipt of the refund. It should go through in the next couple of weeks. I honestly don’t even know that the limitless vacation package we purchased was bad, but after reading the reviews on here it just felt like I’d gotten caught up in a dodgy deal. Member Services was accommodating. Of course we had to talk to a sales agent first, which was fine because we had questions. When the sales agent realized we weren’t budging he basically just walked away from the table and left us sitting there. So we walked back down to Member Services and they took care of the cancellation and refund process. All in all, minus about 5 hours (for both the initial presentation and the cancellation) and some stress/anxiety, it wasn’t a bad process. If anyone finds themselves in our shoes, just get down to Member Services within the 5 days and they’ll take care of it.
Thank you all for posting here and giving such detailed advice and information.
 

Travel1015

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VIdanta Member Services -NOT SALES - if you are at Vidanta Nuevo Vallarta , VMS is likely still in the Grand Bliss building , near the elevator on the floor of the sales office. You may need to make an appointment.

Resinding must be within the 5 days - as per Mexican law.

If VMS says LIMITLESS VACATIONS is not a timeshare - mention Profeco . Profeco is the government body
that regulates all consumer contracts ( not just timeshares) You signed a consumer contract and have rights.
NO reason is required . You changed your mind , just like returning a pair of pants.

VMS will likely counteroffer . Just say NO , you wish to exercise your right to cancel.
note - one offer from VMS could be to upgrade you to a basic Vidanta contract instead of an exit package An actual Vidanta contract would be an improvement. The key issue is how many months ahead can you reserve ( minimum 6 months would be required to get peak season / winter) . Additional dollars from you would likely be required.
Does someone know where the member services are at Vidanta Riviera Maya?
 

Travel1015

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Hi! Thanks for your help. We have been given a refund letter and receipt of the refund. It should go through in the next couple of weeks. I honestly don’t even know that the limitless vacation package we purchased was bad, but after reading the reviews on here it just felt like I’d gotten caught up in a dodgy deal. Member Services was accommodating. Of course we had to talk to a sales agent first, which was fine because we had questions. When the sales agent realized we weren’t budging he basically just walked away from the table and left us sitting there. So we walked back down to Member Services and they took care of the cancellation and refund process. All in all, minus about 5 hours (for both the initial presentation and the cancellation) and some stress/anxiety, it wasn’t a bad process. If anyone finds themselves in our shoes, just get down to Member Services within the 5 days and they’ll take care of it.
Thank you all for posting here and giving such detailed advice and information.
Can you tell me where the member services is at? We are at the RM resort and we got caught up in it as well. Now reading the reviews and I feel a bit sick to my stomach.
 
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Can you tell me where the member services is at? We are at the RM resort and we got caught up in it as well. Now reading the reviews and I feel a bit sick to my stomach.
Member Services is downstairs in the sales building at RM. So just go back to the sales building and start there. They'll probably try to convince you to keep it but just keep it short and tell them you don't want it. Once we finally got to the Member Services they were easy to work with and quick to refund us. In all reality, though, Endless Vacation may not be such a bad deal. I just didn't like how we didn't get immediate access to the site or any brochures/media on the program. That seems shady to me and ultimately made me want my money back.
 
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