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Lies, Damn Lies, and Statistics

geist1223

TUG Member
Joined
May 20, 2015
Messages
6,145
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Location
Salem Oregon
Resorts Owned
Worldmark 97,000 Credits
DRI Cabo Azul 50,500
Royal Solaris San Jose del Cabo
So we checked in to Windsor this Evening. I did not go with Patti to check-in. I was tired and hot. I did not want to get into an argument with the Concierge Folks. Last time we checked in at Windsor we went from the Front Desk to the Door. A Concierge quickly stepped in front of us blocking us from the Door. In a pleasant tone I suggested he move before he got injured. I was hot and tired that day.

Patti went to the Concierge Desk to get Wrist Bands. I just use the cards Reception gives you. The Concierge told Patti we needed to go to the "Update" to learn about the "New' Priority Booking to get what no one else can get and to learn about Travelshare going away. Patti several times told him she does not handle the Bookings but that is Tom's Job. In fact just the day before Tom had made several successful Bookings. She finally said you do not want to deal with Tom because he is hot, tired, and knows more than most of you and the Sales Folks. She finally just walked away.

Tom and Patti
 

pedro47

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
22,413
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Location
East Coast
To the OP, when will the Concierge understand that you are on vacation and you do not want an update. No, is No. I do not want to hear another update bunch of lies.IMHO. Please enjoy your vacation.
 

Breezy52

TUG Member
Joined
Apr 10, 2018
Messages
198
Reaction score
137
Resorts Owned
Worldmark Platinum Owner
I emailed Wyndham and told them the same, at the end of a trip to get there send.com to be hassling us and then to have to take the phone of the hook was simply unacceptable. We didn’t want to put up with it. We have not been hassled since (2 years ) and I’m sure it's front and center when they pull up the computer with our account. We’ve been greeted happily and excitedly by sales people only to pull up the computer and watch them deflate. But if we are traveling with others, non owners, they immediately latch onto them!

I used an email to either Wyndham or WORLDMARK that was given on this site but I couldn’t tell you what it was. It’s possible you could start with owner care.
 

loosefeet

TUG Review Crew
TUG Member
Joined
Jun 16, 2005
Messages
454
Reaction score
67
Location
Northern California
I bitterly complained (and do each time I'm harassed by the sales folks) last year when we had several rooms to celebrate my son's college graduation. I just wanted to enjoy the time and use the space, not have myself and guests bombarded with "update requests." Also, their sales took over the common space, so we had to go through them just to reach the roof patio where we already arranged to gather. Anyway, I was shocked when I stayed again this year--the receptionist happily greeted me like I was an old friend, offered to cover my valet charges, etc. I wasn't looking for compensation, but was pleased that my input went somewhere finally--as I'm sure my greeting was influenced by my negative (deservedly) feedback. I encourage all to keep providing negative feedback until they stop all this nonsense--it has made me consider selling because so obnoxious. I used to love my various resorts, and now I'm embarrassed to use with guests because how we are treated.
 
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