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Lied to about no more increase in maintenance fees if increase points

wergullible

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I am looking for any person who Wyndham sold or tried to sell more points on the basis that the maintenance fees would not raise for the rest of the ownership and then to be told that it never was the policy of Wyndham. I am looking to make Wyndham responsible for fraudulent sales practices. Please respond. Beware of any Wyndham sales offers. They do not follow thru on their end. We have been owners for over 15 years and are extremely disappointed with this company.
 

Iggyearl

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If you have been Wyndham owners for 15 years, it is too bad that you didn't find Tug until now. There is a complete forum on Wyndham and ways to use the system. Consider joining Tug for the princely sum of $15/year. Also, if this is the first time you have been lied to in 15 years, you are oh so lucky.
 

Jan M.

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Wyndham Presidential Reserve at Panama City Beach
Club Wyndham Access
Grandview Las Vegas and Discovery Beach Resort - Both in RCI Points
Woodstone and Summit at Massanutten - Both in RCI weeks used as Wyndham PICs
It's OP's first post, and they just joined TUG. Let's be a little more constructive when we reply.

Sorry but I laughed at WVBaker's post and Iggyearl saying if it was their first time being lied to in 15 years that they are oh so lucky.

To wergullible, many of us have had our own moments of extreme disillusionment. One of the popular and frequently discussed topics here on TUG is people posting their experiences with the updates and sales presentations and the various lies. Unless you've never attended an update or sales presentation in years it is now almost impossible to go to one and not experience being lied to, manipulated, bullied, insulted, etc. As bnoble alluded, if Wyndham's lawyers hadn't ensured that Wyndham is untouchable in regards to anything said but not in what you sign, their salespeople wouldn't be doing what they are doing. It doesn't make it any less despicable or easier to stomach however.

If someone has owned for 15 years that is plenty of years experience knowing that maintenance fees do typically go up every year. If Wyndham was selling points with maintenance fees that never ever went up there would be lines out the door to buy. Sadly not even real beans being passed off as magic beans just stones so poorly painted that the paint flakes right off with the flick of a fingernail.
 
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pedro47

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To the OP, welcome to TUG.

Now do you have this maintenance fee proposal in writing anywhere in your sales contract ?
 

Braindead

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Does anyone else think this sounds like a call they’ve received that ends up being an Exit Company or someone looking to get funds upfront??
This sounds too familiar to a couple of calls I’ve received in the past few years. One last year was from an outfit in Vegas
 

montygz

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I am looking for any person who Wyndham sold or tried to sell more points on the basis that the maintenance fees would not raise for the rest of the ownership and then to be told that it never was the policy of Wyndham. I am looking to make Wyndham responsible for fraudulent sales practices. Please respond. Beware of any Wyndham sales offers. They do not follow thru on their end. We have been owners for over 15 years and are extremely disappointed with this company.
Can you share more details? Where do you own where this is the first increase in 15 years?
 

tschwa2

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A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
I think it has gone up for 15 years but they were told if they bought more now there wouldn't be any more increases and the MF's would be locked in. My guess is he was sold on some type of CWA program and was told that as a trust with many resorts they would be insulated from MF increases. The implication being that CWA wouldn't increase. Now if the OP was specifically told that or if he was just led to believe it through lots of implied if then type statements we don't know because we weren't there. Problem is the OP won't be able to prove what specifically was said one way or the other and wyndham has the written proof that the agreement to buy was based on the written provisions not on any oral representations.
 

paxsarah

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Wyndham Ocean Boulevard, Grand Desert, Kingsgate, Bali Hai, Oceanside
Can you share more details? Where do you own where this is the first increase in 15 years?

I read it as they’ve owned for 15 years and they were only recently sold more points on the promise of no maintenance increases.
 

Fredflintstone

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Unless you have that promise in writing, you are probably not going to get very far. One of the documents you initialed/signed stated that verbal statements are not binding, but only what was in writing.

@bnoble is correct. Contract is King. Perhaps check your executed contract to see if the promise you were given verbally is in the contract you signed. If not, they have no obligation to you and can raise MF as they see fit.




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cman

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I am looking for any person who Wyndham sold or tried to sell more points on the basis that the maintenance fees would not raise for the rest of the ownership and then to be told that it never was the policy of Wyndham. I am looking to make Wyndham responsible for fraudulent sales practices. Please respond. Beware of any Wyndham sales offers. They do not follow thru on their end. We have been owners for over 15 years and are extremely disappointed with this company.
It's unfortunate, but you'd be hard pressed to find someone in this forum that hasn't been lied to by a timeshare salesperson. With few exceptions, lies and misrepresentations are the norm when it comes to timeshare sales.

Luckily, you've found the right place. There are Wyndham owners on TUG that know more about the system than the people that sell the product, and they are more than happy to share their knowledge, and guide you every step of the way. My only suggestion is that you give them a little to work with. Things like, what you owned before this purchase, what you bought, and how much you paid, etc... The more specifics you're able to provide, will allow them to provide reply's tailored to your specific situation.

Hope things work out for you.
 

VacationForever

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For someone who has owned their timeshare for 15 years and has experienced MF increase year after year, red flag should have immediately gone up when salesperson said that MF wouldn't increase with trust points ownership. It is a collection of all timeshare in the trust, which MF should go up each year since the underlying weeks MF do go up through time.
 
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Silverdollar

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I think it has gone up for 15 years but they were told if they bought more now there wouldn't be any more increases and the MF's would be locked in. My guess is he was sold on some type of CWA program and was told that as a trust with many resorts they would be insulated from MF increases. The implication being that CWA wouldn't increase. Now if the OP was specifically told that or if he was just led to believe it through lots of implied if then type statements we don't know because we weren't there. Problem is the OP won't be able to prove what specifically was said one way or the other and wyndham has the written proof that the agreement to buy was based on the written provisions not on any oral representations.
If written proof is what is required, then I recommend that if owners attend a presentation and hear something that "sounds too good to be true"; they should ask that it be put in writing. If the sales rep refuses to do it then get up and walk out.
 

bobinmich

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GET IT IN PRINT!!!!! or DON'T fall for it.... If a salesperson mouth is moving....they are probably telling falsehoods.
 

Fredflintstone

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If written proof is what is required, then I recommend that if owners attend a presentation and hear something that "sounds too good to be true"; they should ask that it be put in writing. If the sales rep refuses to do it then get up and walk out.

Yes...and read the contract word for word and page for page. If the sales team tries to explain it, just tell them to shut up and you can read. Anything you don’t like in the contract, change/cross out and initial. If they don’t like it, tell them you want meeting of the minds and will not sign anything you fully do not agree with. Any clauses you don’t like will be crossed out. My favourite clause I like to cross out is the one where it says that the resort can change terms at anytime for any reason. I change that to be EITHER party reserves the right to change any term at any time for any reason with thirty (30) days written notice. Or, no party can change the terms of this contract WITHOUT the expressed written, notarized consent of the other party. Yup, they may walk on this one but then you shouldn’t lock yourself in any contract for life.

Yes, all promises added to the contract no matter how small.

Yes, they will use the contract against you if they can. It’s their weapon of choice so turn that weapon to your advantage. If the weapon doesn’t work for them anymore, walk...with your trinket.




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cman

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My favourite clause I like to cross out is the one where it says that the resort can change terms at anytime for any reason. I change that to be EITHER party reserves the right to change any term at any time for any reason with thirty (30) days written notice. Or, no party can change the terms of this contract WITHOUT the expressed written, notarized consent of the other party.
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Just curious. Have you had success with resorts agreeing to these changes? If so, who?
 

chapjim

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Wyndham VIPF & PresRes, HVC/DRI (Gold), Quarter House (4), Resort on Cocoa Beach (2), HGVC Tuscany Village, HGVC South Beach-McAlpin, HGVC Parc Soleil
It's OP's first post, and they just joined TUG. Let's be a little more constructive when we reply.

First post but hardly novices.
 

Fredflintstone

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Just curious. Have you had success with resorts agreeing to these changes? If so, who?

No, I never have. One can see the salesperson blush as you comb through the contract saying you disagree with this and that.

It’s their weapon, not mine so I doubt they will ever agree.

And thus...no timeshare yet. just rent.


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