Silverdollar
TUG Member
Last Sunday, 4/19/20, I sent the following letter to Wyndham Vice President. Two days later, he replied with a personal response (not a form letter). Please take a moment to read it and feel free to give input, or share your own ideas. Wyndham may or may not use these ideas, but sometimes you have not because you ask not.
Dear __________,
I have been a Wyndham (formerly Fairfield) owner for 38 years and am currently a VIP Platinum member. Due to the coronavirus, many Wyndham owners will have an excessive amount of points due to required cancellations. When resorts open back up, due to the glut of points, demand will far exceed supply and there will not be sufficient inventory to satisfy the demand. This means that many owners will not be able to use their excessive amount of points to book vacations for at least the next 2-3 years, maybe longer.
I would like to offer a few suggestions to Wyndham that will help to alleviate this problem and provide other options for members to use their points:
Wyndham should consider the suggestions mentioned above as an expression of good faith, and to make it more inviting for owners to stay “until the storm passes”. Also, this would help to build some goodwill that has eroded in recent years due to overaggressive and dishonest sales practices at local Wyndham resorts, policy changes, and excessive frustration with the “revamped” website.
Please consider these suggestions to not only help Wyndham owners to be able to use their points, but to strengthen the Wyndham brand.
Respectfully,
Dear __________,
I have been a Wyndham (formerly Fairfield) owner for 38 years and am currently a VIP Platinum member. Due to the coronavirus, many Wyndham owners will have an excessive amount of points due to required cancellations. When resorts open back up, due to the glut of points, demand will far exceed supply and there will not be sufficient inventory to satisfy the demand. This means that many owners will not be able to use their excessive amount of points to book vacations for at least the next 2-3 years, maybe longer.
I would like to offer a few suggestions to Wyndham that will help to alleviate this problem and provide other options for members to use their points:
- Temporarily change the conversion rate for Club Wyndham Plus points to maintenance fees to make it more inviting for owners to use their points to pay maintenance fees. Currently, the conversion rate is not good for owners. This improvement in conversion rate could be applied for 2020-2022.
- Temporarily change the conversion rate of Club Wyndham Plus points to Wyndham Rewards to make it more inviting for owners to use their points to stay at Wyndham hotels. Currently, the conversion rate is not good for owners. This improvement in conversion rate could be applied for 2020-2022.
- Temporarily change the points system for Wyndham Rewards to where no hotel would exceed 15,000 points for “Go Free”. This improvement would apply to 2020-2022.
- Temporarily change Plus Partners by improving rates for airline tickets, hotel accommodations, car rentals, and Disney tickets for 2020-2022.
- Temporarily change the rate that Extra Holidays charges to rent a timeshare from 60/40 to 70/30 for 2020-2022.
- Temporarily reduce the RCI exchange fee from $239 to $139 for 2020-2022.
- Temporarily allow PIC Plus points to be used as Regular Use Points for 2020-2022. This would allow PIC Plus points to be used for something other than vacations. This should help to take pressure off inventory demand.
Wyndham should consider the suggestions mentioned above as an expression of good faith, and to make it more inviting for owners to stay “until the storm passes”. Also, this would help to build some goodwill that has eroded in recent years due to overaggressive and dishonest sales practices at local Wyndham resorts, policy changes, and excessive frustration with the “revamped” website.
Please consider these suggestions to not only help Wyndham owners to be able to use their points, but to strengthen the Wyndham brand.
Respectfully,