Lesson Learned...

[Bigrob]

We all know there is a wide range of employees working in the contact center at Wyndham. Some are very helpful; some are pleasant but not quite as "sharp" or helpful; and some are deliberately difficult to deal with.

My lesson learned for today is... don't call so late you don't have a chance to call back and get a helpful rep. When asking for my first request, they took so long that owner care and the contact center was closed when he came back and was completely unhelpful. Now when I call back in tomorrow, I'll have to reference the call tonight and indicate I DID call the same day, but they did not honor the request.

 

[Sandi Bo]

I am much more successful first thing in the morning.

I suspect more senior people are on first thing in the morning, perhaps to handle the AARP, faster moving action that occurs right when they open.

I've heard they put the trainees on later in the day. From my experience, I believe it.

And, as you've noted, no chance to call back and ask for someone else.

I also find the Springfield call center more helpful and seem to be more empowered to help you out, do what needs to be done. I just cringe (and hunker down for a long call) when put on hold when a newbie has to contact a supervisor.

Good luck.

 

[Fern Modena]

Whenever you call anywhere that there are shift workers, the earliest shifts are always occupied by the most senior people, even if they start as early as 5AM.

And if it is a 24/7 schedule, you'll find that the early people on the weekend have more seniority than the afternoon people midweek. Honestly.

Fern