HRC promised to extend all LCUP points from covid cancellations until Dec 31, 2021. Originally the CS reps said the online points summary would update showing the new dates for the points around May 10. Now they are saying that they will NOT show up on your summary. They are keeping track of them 'in-house' and you will need to call to use them for a reservation.
I had 2600 LCUP points that just expired and dropped off my points summary. When I called CS they did in fact still have the points listed and said I had until 12.31.21 to use them, just call in and ask. No res fee or extra fee to use the CS rep to make the reservation, since I had 'paid the fee once already'.
Still not happy they didn't allow any of the points to go back to CUP, but over 18 months to use LCUP is something +.
I had 2600 LCUP points that just expired and dropped off my points summary. When I called CS they did in fact still have the points listed and said I had until 12.31.21 to use them, just call in and ask. No res fee or extra fee to use the CS rep to make the reservation, since I had 'paid the fee once already'.
Still not happy they didn't allow any of the points to go back to CUP, but over 18 months to use LCUP is something +.