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Koala warns Wyndham is cancelling reservations based on Wyndham's "updated policy" Anyone know what's up?

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EH - Let's say an owner puts a 3N weekend into EH. If EH rents just 2 of the nights you would receive 60% of whatever price they sell the reservation for. Then, the worst part. The person who "bought" your reservation can cancel up to 72 hours with a 100% refund. And, within 72 hours the renter is charged 1 night. The owner would receive ZERO on a reservation cancelled 72 hours ahead. And 60% of one night rental if cancelled within 72 hours of travel. That would be a huge loss for most, and the major reason most owners are resistant to use EH.
 

WManning

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What is the split if they only rent part of it?
If they only rent 3 days
EH - Let's say an owner puts a 3N weekend into EH. If EH rents just 2 of the nights you would receive 60% of whatever price they sell the reservation for. Then, the worst part. The person who "bought" your reservation can cancel up to 72 hours with a 100% refund. And, within 72 hours the renter is charged 1 night. The owner would receive ZERO on a reservation cancelled 72 hours ahead. And 60% of one night rental if cancelled within 72 hours of travel. That would be a huge loss for most, and the major reason most owners are resistant to use EH.
This scenario makes paying $5k in GC`s look good.
 
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Sandi Bo

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And the EH website sucks. Surprised? I get certificate errors and can't complete a search. My tech support (son (and an IT professional who knows his stuff) ) says it's on their side. When I called and talked to them, and had them search for me, they didn't care - said yeah, that's why you should call. They must be on commission?

It's a hard business model, I would think. Owners turn over weeks, but renters can book as little as 2 nights. And allowing renters to cancel 72 hours in advance but owners have to cancel their reservations 15 days in advance. They are lots of things Wyndham could do to make EH better (for renters and owners). We could go on and on, EH shows little if no evidence that Wyndham gives a hoot.
 
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r4rab

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All the various EH rules and downsides for owners renting through it make me think that Wyndham is trying to discourage renting, even when they will get a large slice of the pie. (Disclaimer: never used EH, never rented out a unit).
 

Sandi Bo

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All the various EH rules and downsides for owners renting through it make me think that Wyndham is trying to discourage renting, even when they will get a large slice of the pie. (Disclaimer: never used EH, never rented out a unit).
On the otherhand...
* Great marketing tool for the sales team - rent your extra points
* Owners book weeks and turn them over to EH - what percentage of rooms turned over the EH go unrented - burns points - so less points out there, less competition for our valued owners and want to book and go on vacation
* I would guess above average marks for the sales team (big spenders, great targets for tours)
* Literally no risk to Wyndham, doesn't rent, nothing out of their pocket, if it does highly profitable

If Wyndham were truly interested in providing value to their owners, it would be run differently.
 

Sandy VDH

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EH is a good deal for Wyndham, and way too much risk for the owner. I would not touch EH.
 
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Wyndham is reducing benefits to VIP. I'm guessing they spent a ton of $$ to facilitate the developer/resale split accounting. Now they are spending energy on sending emails about commercial use to people that have rented just a few reservations here and there.

They are overbooking. Owners are being turned away at resorts due to booking errors. Either the unit not available at all, or not the reserved size. They updated the programing to enforce the 1x owner reservation, but accidentally cancelled 12,000 reservations. I see the "oops" and "something happened" on a regular basis. I'm forced to log in twice EACH.....AND.....EVERY......TIME. Plus get kicked out requiring logging in yet again.
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My view - the elimination of cancel/rebook reduced renting several years ago. The developer/resale split along with the "owner priority" weeded out a lot of renting naturally this last year. What Wyndham has already done has already shown benefit. It is time for Wyndham to move on. Can we encourage Wyndham to put their energy and time and money on programing improvements?
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Complaining here is not going to change anything. I've been using the "give feedback" on a regular basis. How about we start a campaign? Every owner reading TUG submit one feedback 3 to 4 times a week. Hitchhiker indicates they do read the feedback. Can we encourage Wyndham to work harder on the website bugs?
 

paxsarah

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Owners turn over weeks
I'm thinking about booking something in 2023 ARP to keep in my pocket in case I want to turn it over to EH, and it's definitely only going to be a long weekend, not a week, for that exact reason.
 

chapjim

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I'm thinking about booking something in 2023 ARP to keep in my pocket in case I want to turn it over to EH, and it's definitely only going to be a long weekend, not a week, for that exact reason.
I've done that. I have five night reservations over Thanksgiving (11/22-11/27) and New Year (12/29-1/3) at Ocean Walk, the idea being that anyone who wants the weekend can't want too much less than five nights.

Ocean Walk wasn't on the EH list for a while. It is now. Also, Ocean Walk is not restricted ever.
 

WManning

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On the otherhand...
* Great marketing tool for the sales team - rent your extra points
* Owners book weeks and turn them over to EH - what percentage of rooms turned over the EH go unrented - burns points - so less points out there, less competition for our valued owners and want to book and go on vacation
* I would guess above average marks for the sales team (big spenders, great targets for tours)
* Literally no risk to Wyndham, doesn't rent, nothing out of their pocket, if it does highly profitable

If Wyndham were truly interested in providing value to their owners, it would be run differently.
Wyndham seems to be interested in providing value only to their bottom line. Owners come and go every day. The exiting owners give back inventory for free that can be sold at $150/1000. EH brings in the next owners at no risk to Wyndham. Certified Exit is great marketing as it looks to be helping owners from being taken advantage from the exit teams. But the free inventory is used to bring in the next unsuspecting newlyweds or couples.
 

jules54

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Last minute rentals used to be 90% Wyndham. After the elimination of resale points and the "letters" that were sent out Wyndham rentals are not the majority. I would say Wyndham has started to eliminate some abuse of the system.
I disagree that is why you see less Wyndham rentals on last minute board. A lot of owners(me included) have gotten tired of people asking for something and never replying back. It’s not worth the trouble for most as there are too many other ways to use points. Owners are making longer reservations taking more points and using them elsewhere. Between the low rental cap 115.00 per nite and the blatant bad manners of people it’s not worth giving someone a great deal. As I’ve often told potential low ballers “if I want to give something away I’ll give it to someone I know” Only my opinion of course.
 

HitchHiker71

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We have submitted this reported issue to Wyndham for clarification given the mixed reports seen today. The email some received seems pretty sloppy (grammatical errors) and overly generic to me. Not saying it’s not legit, but we want formal acknowledgment from Wyndham either way. Screenshot bellow for reference.




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I need a couple of volunteers that actually received the email indicated in the screenshot I originally shared that came from a few FB forums. I’m getting some traction with Wyndham on the phishing concerns and need a couple of actual Wyndham owners to share their email with me if at all possible. Feel free to PM me here on TUG if you aren’t comfortable posting a screenshot of your email on this thread. Thanks in advance for your consideration on this request.


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timsi

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I am not a Wyndham owner but if I understand correctly the big mega renter, Wyndham, is telling the small mega renters that they are not allowed to rent. This is because it is against rules made by the big mega renter that conveniently allow the big mega renter to do just that but not anybody else. Of course, the big mega renter claims these rules were made for the sole benefit of the owners.
 

jules54

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I need a couple of volunteers that actually received the email indicated in the screenshot I originally shared that came from a few FB forums. I’m getting some traction with Wyndham on the phishing concerns and need a couple of actual Wyndham owners to share their email with me if at all possible. Feel free to PM me here on TUG if you aren’t comfortable posting a screenshot of your email on this thread. Thanks in advance for your consideration on this request.


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I did get that exact email I have been traveling so I have no idea if I received a certified letter. If I did it will have been returned to Wyndham. My email wanted me to sign it and send it back. I did notice which I have never seen before it’s signed Jim B I mean what the heck?
 
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