TUG Review Crew: Expert
- May 20, 2006
- Reaction score
- NE Florida
- Resorts Owned
Marriott's Grande Vista
Marriott's Harbour Lake
SVV - Bella
SVV - Key West
One of my complaints is that prospective renters cannot search for Westin/ Sheraton, just Vistana. If you know that you want Westin, you should be able to see Westin or Sheraton with that resort system filter as a renter.I am pleased so far. Easy process and payment transition. Hoping my other Vistana units as well as Marriott will rent because I don’t need to place any more units into II.
Therein lies the problem, as I posted before. Renters will have a hard time finding inventory. That is who is supposed to call me for feedback on the site. I have made a list of items I find particularly problematic.I had a 45 minute conversation a week or so ago with Jeff Ruiz, Senior Product Manager at Koala. Koala has some great things coming down the line to make it easier for buyers and sellers to make a connection. Worth hanging on for a while, I think.
However, I had to confess that I had barely looked at one side of the website. I list, see my listings, and move on. I had never tried to find a place to rent.
I don't experience either of these problems when using the site. I am able to search destinations without being logged in and Google doesn't have an issue saving my credentials and filling them in the next time I want to log in.You cannot even see destinations without logging in. There is no explanation as to why you cannot search dates without logging in, either. You should have a requirement statement at the top that says, “You must sign in to see inventory.”
Google doesn’t store my password, which is odd, when I log into the site. Google usually remembers my passwords.
What is the deal for me, then? Am I just a goofball? Maybe.I don't experience either of these problems when using the site. I am able to search destinations without being logged in and Google doesn't have an issue saving my credentials and filling them in the next time I want to log in.
I agree with that.I have the same problem. at go-koala.com. I can enter a location in search "cancun" but it does not return any results. I must login to see any search results. Using windows 10 google chrome browser.
It's going to be extremely hard to rent, when prospective renters can't find the listings
Yeah, that is a terrible way to check availability. I don't like it.I think the way the search dates works is you have to enter an exact checkin and checkout date to find a match. The dates you enter are looking for an exact match of checkin and check out to inventory that is listed. If an exact match isn't found, you get the yellow "flexible" availability and a whole bunch of "Check Availability" for other resorts and units. The calendar function looks like you are searching for available inventory between a set of dates, but I don't think that is how it works, it is looking for inventory that matches that checkin and checkout date.
I cant find any “suggested listing search feature”. I can’t find my own listings when I search.Got this just now in an email from Mike Kennedy - Koala's CEO:
"I want to thank those of you who reached out with feedback on how our search feature could better highlight your listings. Our new Suggested Listing search feature puts your listings front and center for families browsing vacations. KOALA Hosts are already seeing a surge in bookings following this update. You asked, we listened! KOALA’s updated “suggested listing” search feature suggests listings whose check-in falls near a traveler’s selected date range and location. What does that mean for you? It’s simple: your listing is more likely to get booked."
The fact that the website was temporarily inoperable isn't something I'd lay on the business model. I was speaking more to the convoluted search process.I am not really sure how a website being down for a short period of time would indicate a flawed business model?
Got it. Either way, I am not sure that means a flawed business model but rather work on execution is needed. The business model is the ability to rent timeshare weeks in a similar way that you can rent a home on VRBO or AirBnB. The trouble with search functionality doesn't necessarily mean the business model is flawed. It's a young company and they are working to make improvements and seeking input from users. That is a good thing.I was speaking more to the convoluted search process.