Olienh
TUG Member
- Joined
- Feb 27, 2018
- Messages
- 41
- Reaction score
- 22
- Points
- 119
- Location
- New Hampshire
- Resorts Owned
- Maui Ocean Club Molokai, Maui & Lanai towers 2BR OV Annual (pending)
Hi all,
I am in my first year of resale week ownership and learning my way around the system. I love researching vacations and planning the best trip for my family. We own a floating 2BR ocean view week in the original Maui Ocean Club. In April we will be using our full villa for the first time and in 2022 I deposited the studio half, week 7, into II to try to get a second week on another island. I’ll be patient there.
My anxiety comes from the latency between doing something over the phone and the 48 hour delay in it showing up on my MVC account online. Holy smokes! It’s stressful!
I called in at 9am ET this morning to book the 1BR side of my 2022 week for an February 26th check-in. I got all of the confirmations via email and on the Marriott.com site, but they still don’t show up on the owner’s site. Last week I canceled a reservation with the same 1BR and it took 48 hours to reflect in my owners account, even though I received immediate confirmation via email and Marriott.com.
As a Marriott lifetime Titanium with 1300+ nights, I am so accustomed to the immediate, real-time data on the Marriott app and site.
Is this delay normal? Should I chill out?
I also work in technology for Customer Experience so maybe I expect too much.
I am in my first year of resale week ownership and learning my way around the system. I love researching vacations and planning the best trip for my family. We own a floating 2BR ocean view week in the original Maui Ocean Club. In April we will be using our full villa for the first time and in 2022 I deposited the studio half, week 7, into II to try to get a second week on another island. I’ll be patient there.
My anxiety comes from the latency between doing something over the phone and the 48 hour delay in it showing up on my MVC account online. Holy smokes! It’s stressful!
I called in at 9am ET this morning to book the 1BR side of my 2022 week for an February 26th check-in. I got all of the confirmations via email and on the Marriott.com site, but they still don’t show up on the owner’s site. Last week I canceled a reservation with the same 1BR and it took 48 hours to reflect in my owners account, even though I received immediate confirmation via email and Marriott.com.
As a Marriott lifetime Titanium with 1300+ nights, I am so accustomed to the immediate, real-time data on the Marriott app and site.
Is this delay normal? Should I chill out?
I also work in technology for Customer Experience so maybe I expect too much.
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