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Just logged into my portal for the first, extra points??

arnief

newbie
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Messages
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Location
kingston ny
Can someone give me their best guess why, when my account became active I have points available for this year and going forward? There wasn't supposed to be any it was a transfer..

hilton_zpshhfktrqr.jpg
[/URL][/IMG]

I already used the 2015 from the seller and they mentioned that in the closing..
Should I bank these immediately?.. Ok I called HGVC and they ARE my points... I guess I better rescue them huh?
 

SmithOp

TUG Review Crew
TUG Member
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7,213
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Location
Huntington Beach, CA
Resorts Owned
HGVC King's Land 2BR Premier 23.040K Points.
Can someone give me their best guess why, when my account became active I have points available for this year and going forward? There wasn't supposed to be any it was a transfer..

hilton_zpshhfktrqr.jpg
[/URL][/IMG]

I already used the 2015 from the seller and they mentioned that in the closing..
Should I bank these immediately?.. Ok I called HGVC and they ARE my points... I guess I better rescue them huh?
Yes, rescue them asap and book a nice vacation in 2016 with your 9600.

I suspect this was an eBay purchase, they screw up all the time, this one was in your favor, be happy.
 

leedaorg

TUG Member
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Victoria, BC
It happened to me once too, and estoppel clearly stated no point... Rescue it, and enjoy!


Sent from my iPhone using Tapatalk
 

dsmrp

TUG Member
Joined
Feb 28, 2014
Messages
2,280
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1,415
Points
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Location
MI Washington
Resorts Owned
Sheraton Vistana, Waikoloa Bay Club, Hyatt Pinon Pt
Can someone give me their best guess why, when my account became active I have points available for this year and going forward? There wasn't supposed to be any it was a transfer..

hilton_zpshhfktrqr.jpg
[/URL][/IMG]

I already used the 2015 from the seller and they mentioned that in the closing..
Should I bank these immediately?.. Ok I called HGVC and they ARE my points... I guess I better rescue them huh?

I see similar on my account too, 2015 points when I shouldn't have them. I thought it was just an artificiality since seller was going to retain the 2015 Bay Club use year; it's in our purchase agreement. The closing got done in June-July. I don't know if seller had unit enrolled in HGVC... Bay Club indicated in not so many words that 2015 year had been reserved.

Has anyone seen this before with Bay Club resales?
Be nice to have some extra points if HGVC goofed, but I don't want to screw up the seller's reservation. Should I just leave 'em be? TIA
 

Talent312

Tug Review Crew: Rookie
TUG Member
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Messages
16,808
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Resorts Owned
HGVC & GTS
There's an adage which you should heed: "Do not look a gift-horse in the mouth."
Leave 'em be until 12/24, then treat 'em like it's Christmas and rescue them.
.
 

dsmrp

TUG Member
Joined
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Messages
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Location
MI Washington
Resorts Owned
Sheraton Vistana, Waikoloa Bay Club, Hyatt Pinon Pt
There's an adage which you should heed: "Do not look a gift-horse in the mouth."
Leave 'em be until 12/24, then treat 'em like it's Christmas and rescue them.
.

thanks! I had forgotten we could rescue till years end :doh:, makes a lot of sense. I'm still thinking from Starwood deadlines, which is long past except for the top elites. Altho' HGVC nickels and dimes us, they have their definite pluses!
 

arnief

newbie
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Messages
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2
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Location
kingston ny
Ok, I called they did tell me points were mine and rescued them. I logged in today and I have lost points.. You will see the rescued points but now it shows 2016 points -4800 plus the rescued points.

I guess I better call them Monday..

hgvcremovedpoints_zpskjbnonqn.jpg


I checked my reservation history and their is none. Any thoughts what might be going on here?
 

dsmrp

TUG Member
Joined
Feb 28, 2014
Messages
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Reaction score
1,415
Points
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Location
MI Washington
Resorts Owned
Sheraton Vistana, Waikoloa Bay Club, Hyatt Pinon Pt
Ok, I called they did tell me points were mine and rescued them. I logged in today and I have lost points.. You will see the rescued points but now it shows 2016 points -4800 plus the rescued points.

I guess I better call them Monday..

hgvcremovedpoints_zpskjbnonqn.jpg


I checked my reservation history and their is none. Any thoughts what might be going on here?

Hi, you posted your question to another thread too, but I'm going to respond on this original thread.

I too no longer see the "extra" 2015 points on my account. We got a phone msg last Friday from HGVC saying the discrepancy on my account was turned up in an audit, and they were correcting by removing the 2015 points. Perhaps HGVC corrected your account too, but had to do so in a different manner since you had rescued them. I hope they will credit you back the rescue fee you paid.

For me this is no loss, since the 2015 points weren't really mine to begin with.
 

azdave

TUG Member
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Sep 1, 2012
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4
Points
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Location
Phoenix
Ok, I called they did tell me points were mine and rescued them. I logged in today and I have lost points.. You will see the rescued points but now it shows 2016 points -4800 plus the rescued points.

I guess I better call them Monday..

hgvcremovedpoints_zpskjbnonqn.jpg


I checked my reservation history and their is none. Any thoughts what might be going on here?

They took back the points that were not yours. I understand you called however you knew the points were Not yours to begin with. Should have waited until 12/24 like another tugger suggested. Hopefully Hilton will refund the rescue fee for you.
 

Talent312

Tug Review Crew: Rookie
TUG Member
Joined
Jul 4, 2007
Messages
16,808
Reaction score
6,505
Points
948
Resorts Owned
HGVC & GTS
Easy come, easy go...

Years ago, I walked into my bank and told the teller where to put a deposit.
He credited the wrong account. When I told him, he credited the correct one.
But he failed to reverse the first one. I was nearly gone when I noticed the error.

I could'a kept quiet, and waited to see if they caught it in an audit.
But I turned around. Sometimes, you just have to do the right thing.

.
 
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