It slowed to a crawl intermittently this Tuesday AM between 5:50am to 6am while I was trying to search so that I could book at 6am Pacific Time. It was slow and then it had an error about server problem. Fortunately right at 6am, the system responded and I managed to book what I wanted.
I called MVC 2 weeks ago for a simple cancellation of a points reservation. I had first sent a request to cancel and after waiting for 2 days without a response, I called. I called the Presidential line at around 11am and was put on hold for 20 minutes before I hanged up. I called again so that I could put in a request for them to call me back. 1.5 hours later I got a call back and the agent said her system was "slow" and kept apologizing. She put me on hold back and forth and she finally completed a simple cancellation request in 45 minutes. I now believe the recent long wait times could be a result of their system issues as opposed to laying off of their call center staff.