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Issues with reservation at 12 month midnight

Grandma2016

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Anyone having issues with this? Logged on to vistana at midnight 12 months out to grab OF at KOR. Showed available. Went to step where u put in number of guest then error saying I dont own that week. Yes I do own week. Called owner sevices their answer a glitch in system. Of course OF gone now......any ideas, anyone else having issues. Normally OF the 2nd or 3rd week of Jan has been easy to get. TIA
 

taterhed

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I'm assuming you mean WKORV . Most folks use WKORV, WKORVN and Nanea (or WKORVNN)

I've had the glitch once. If you own more than one SO unit/membership, make sure you have the correct 'icon picture' selected in the reservation field.

There's a sticky at the top to record reservation glitches....less popular now than earlier.

If you (or someone reading this thread) has more than one SO points ownership, better note the position of the small white triangle (caret) in the resort selector (below) when you're trying to make a 12 month ressie......it's painful when you realize why it says "not available yet" Or at least it did once when I tried that!!

1579203663694.png
 

Grandma2016

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I'm assuming you mean WKORV . Most folks use WKORV, WKORVN and Nanea (or WKORVNN)

I've had the glitch once. If you own more than one SO unit/membership, make sure you have the correct 'icon picture' selected in the reservation field.

There's a sticky at the top to record reservation glitches....less popular now than earlier.

If you (or someone reading this thread) has more than one SO points ownership, better note the position of the small white triangle (caret) in the resort selector (below) when you're trying to make a 12 month ressie......it's painful when you realize why it says "not available yet" Or at least it did once when I tried that!!

View attachment 16367
I'm gonna look but I think we have only one SO ownership but own 8 weeks at South and North. Only one screen shows up when I make a res
 

jabberwocky

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I checked last night and could see availability at WKORV-N using our OF week. For Flex all three of the Maui resorts were available.
 

jabberwocky

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I'm gonna look but I think we have only one SO ownership but own 8 weeks at South and North. Only one screen shows up when I make a res
not sure what you mean by only having one SO ownership but have 8 weeks at South and North.Is it 4 weeks at each or some other combination? If they are all weeks deeds then you will have 8 ownerships that have SO - not just one.
 

mauitraveler

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Anyone having issues with this? Logged on to vistana at midnight 12 months out to grab OF at KOR. Showed available. Went to step where u put in number of guest then error saying I dont own that week. Yes I do own week. Called owner sevices their answer a glitch in system. Of course OF gone now......any ideas, anyone else having issues. Normally OF the 2nd or 3rd week of Jan has been easy to get. TIA
I checked at 9:05 p.m., PST, and all WKORV OF villas were still available for Jan. 16, 2021. I hope you were able to make a reservation earlier today. CJ
 

Grandma2016

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not sure what you mean by only having one SO ownership but have 8 weeks at South and North.Is it 4 weeks at each or some other combination? If they are all weeks deeds then you will have 8 ownerships that have SO - not just one.
Got our OF for Jan 17. Thanks for the help everyone
 

PamMo

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This problem has been reported many times for Maui reservations. Do you think Vistana holds back some of the OF inventory, so they can't all be booked at midnight? I always try to reserve right at midnight, and have been locked out, too. When I try throughout the night and next morning, suddenly units open up. It seems strange that owners would book at midnight and then release their reservations throughout the early morning hours.
 

Grandma2016

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Good news vistana manager called thus a.m. and solved the issue. Said she could book me in my OF WKORV South unit on date I tried to get. Said they could see I had a reservation for prior week and could see I was trying to line up my nights. When I asked why I couldn't see the availability and how they had something to offer me they said managers had other inventory to pull from.said she would time stamp me back to the midnight evening I tried booking and would copy over my request. Needless to say I am/was shocked.
 

PamMo

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...When I asked why I couldn't see the availability and how they had something to offer me they said managers had other inventory to pull from.said she would time stamp me back to the midnight evening I tried booking and would copy over my request. Needless to say I am/was shocked...
What????!!!! Someone please explain how that makes sense. Had Vistana already booked the week for themselves from developer inventory, and then offer to give it to you? If so, you really got lucky!
 

Grandma2016

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What????!!!! Someone please explain how that makes sense. Had Vistana already booked the week for themselves from developer inventory, and then offer to give it to you? If so, you really got lucky!
Was wondering the same thing. I think they keep inventory back. But......what we own and she booked I would think they would have little inventory. We own OF at South.....little inventory.
 

sjsharkie

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I think you got really lucky.

But also, at any given point, Vistana holds developer owned units that they pay the mfs for. I would expect that they would be able to take a even distribution of weeks across the season they own for their own usage/holdback. The fact that they have inventory to pull from doesn't surprise me. I would be upset if they were cherry picking weeks for holdback (i.e. all week 26 for example), but I have no info on how they are doing their inventory management - pure conjecture.

-ryan
 

taterhed

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Smoke and Mirrors
 
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