GMan82
TUG Member
- Joined
- Mar 4, 2019
- Messages
- 203
- Reaction score
- 128
- Resorts Owned
-
Elara, a Hilton Grand Vacations Club
West 57th by Hilton Club
Have any of you run into this problem recently? I am a Legacy owner, owning at Elara HGVC by retail, and at West 57th by resale. No Max "benefits" or privileges for me. A few days ago, having seen that West 57th wasn't available, I instead booked a studio premier at the Quin. Doing so required that I borrow some of next year's points. Interestingly, the reservation booking window asked me if I wanted to borrow points from my Club or HC buckets from 2025. Naturally, I chose Club because those points are much cheaper. Success. Reservation confirmed.
Fast forward 48h to today. I am 64 days from check-in. A regular STP (studio plus) at West 57th is now available. Naturally, being an owner there, I'd rather stay there as I get the owner benefits. I try to modify the reservation online. I click "change reservation" and also "change resort." Now I see W 57th is available for my dates, but the system online WILL NOT let me click it. In the past, I would have been able to click it, the system would then bring me to the confirmation screen where I see the points difference (in this case a refund), and still being within the change window, it would have let me confirm. NOT the case this time. Trying to click on the green squares, I got an error message about it not being available for the points currency used.
Is this because the existing reservation was a combination of HC and next year's regular HGVC points? Even though when all's said and done, I would be refunded next year's points AND some of this year's BHC points?
So, I try to call the Club line instead. Same deal. They say something might have changed with the system upgrades earlier this year, but at the same time, this agent says she has never been able to successfully switch a resort within an existing reservation. I am calling BS here. Something stinks. In the end, I was able to cancel and rebook online into West 57th, but that risked someone else nabbing the room I wanted before my points were refunded and available to use.
Have any of you run into this issue? Should I send an e-mail to the Club to complain about a possible error in the booking process?
Fast forward 48h to today. I am 64 days from check-in. A regular STP (studio plus) at West 57th is now available. Naturally, being an owner there, I'd rather stay there as I get the owner benefits. I try to modify the reservation online. I click "change reservation" and also "change resort." Now I see W 57th is available for my dates, but the system online WILL NOT let me click it. In the past, I would have been able to click it, the system would then bring me to the confirmation screen where I see the points difference (in this case a refund), and still being within the change window, it would have let me confirm. NOT the case this time. Trying to click on the green squares, I got an error message about it not being available for the points currency used.
Is this because the existing reservation was a combination of HC and next year's regular HGVC points? Even though when all's said and done, I would be refunded next year's points AND some of this year's BHC points?
So, I try to call the Club line instead. Same deal. They say something might have changed with the system upgrades earlier this year, but at the same time, this agent says she has never been able to successfully switch a resort within an existing reservation. I am calling BS here. Something stinks. In the end, I was able to cancel and rebook online into West 57th, but that risked someone else nabbing the room I wanted before my points were refunded and available to use.
Have any of you run into this issue? Should I send an e-mail to the Club to complain about a possible error in the booking process?