Hello All. This is my first post and I'm hoping to glean some knowledge from you folks. Me and my wife bought a timeshare from the Xanadu Beach Club in the Bahamas. We did not buy resale because this purchase included 4 bonus weeks per year for the next 30 years. Since we purchased though we have been unable to get a response from their reservations people. We can get through to sales, but that's about it. Since we have been unable to use this we have not paid.
To me it seems like a breach of contract if we cannot make a reservation and voicemails are not returned. We'd like to keep this for the bonus weeks, but if we can't make a reservation what's the point. I know that these contracts are a nightmare for the buyer, but what recourse do I have if they won't answer the phone or return calls when trying to make a reservation?
You help is much appreciated.
To me it seems like a breach of contract if we cannot make a reservation and voicemails are not returned. We'd like to keep this for the bonus weeks, but if we can't make a reservation what's the point. I know that these contracts are a nightmare for the buyer, but what recourse do I have if they won't answer the phone or return calls when trying to make a reservation?
You help is much appreciated.