I've been trying to find out what happened to the 1BR(B) side of my Harborside 2BR all morning. I deposited it (along with some other "Covid weeks") into Interval last week, and this particular unit vanished from my Vistana dashboard, but never showed up in Interval. If there is a history usage page on the Vistana website, I can't find it! I can only see my upcoming reservations, and my StarOptions balances (now 0 for this year). Interval has a list of all my units, deposits, and history, except for this one unit.
After an hour on the phone, the rep at Interval tried to deposit a replacement week, but Vistana won't let him do it because it shows zero 2020 weeks left. I'm waiting to be called back from Vistana (the waiting time is over an hour this morning). I'd much rather be doing something else today.
Added: The Vistana rep sees and sent me the all the deposit confirmations, but Interval won't let them deposit the 1BR(B) for some reason. She said it should get resolved next week. If not, call back.
After an hour on the phone, the rep at Interval tried to deposit a replacement week, but Vistana won't let him do it because it shows zero 2020 weeks left. I'm waiting to be called back from Vistana (the waiting time is over an hour this morning). I'd much rather be doing something else today.
Added: The Vistana rep sees and sent me the all the deposit confirmations, but Interval won't let them deposit the 1BR(B) for some reason. She said it should get resolved next week. If not, call back.
Last edited: