Is there a way to see reservations & vacation history?

[DorotaG]

I made my first reservation using my new Points account. It is a week resort. My points were correctly debited, but I can't see how to look up my transaction online. I can't see how to do it. In "transaction history" it tells me I had no transactions. Is it possible to see it like I would in weeks account? I called the RCI but was informed that they are not trained on internet and can't help me. Asked to talk to supervisor and was advised by him to send an e-mail to RCI feedback so they could look into my suggestion of providing support for their web-site. Right now, apparently, they are not supporting it at all, and it is completely separate from RCI customer service!!!??? Why do they promote and encourage use of their web-site if they can't support it? The only reply he could give me was: e-mail feedback (but don't expect it will get fixed, but they will take the suggestions into consideration). There are many things I don't like about points web-site and I will be e-mailing them with my suggestions, but I don't really expect much. Maybe, if we all started a little campaign?...

 

[JeffV]

Not sure why you can't see your reservation as I can see all items when I go to "Reservations" and then "Points transactions". It might help if you put TUG in the subject line when you write RCI feedback, it does seem to speed things up. Did you call 1-877-968-7476? That is the number for Points member services.

I made my first reservation using my new Points account. It is a week resort. My points were correctly debited, but I can't see how to look up my transaction online. I can't see how to do it. In "transaction history" it tells me I had no transactions. Is it possible to see it like I would in weeks account? I called the RCI but was informed that they are not trained on internet and can't help me. Asked to talk to supervisor and was advised by him to send an e-mail to RCI feedback so they could look into my suggestion of providing support for their web-site. Right now, apparently, they are not supporting it at all, and it is completely separate from RCI customer service!!!??? Why do they promote and encourage use of their web-site if they can't support it? The only reply he could give me was: e-mail feedback (but don't expect it will get fixed, but they will take the suggestions into consideration). There are many things I don't like about points web-site and I will be e-mailing them with my suggestions, but I don't really expect much. Maybe, if we all started a little campaign?...

 

[prasadv1]

Jeff is right. Please go to reservations and go to points transactions and you will find your points transactions.

Prasad

 

[Linda74]

I believe the only ones you can see are those points transactions done online. If you do the reservations by phone, they don't show online.

 

[Jimster]

reservations

For some reason the RCI website doesn't seem to get it right. I am still showing a Welk hold from 6 months ago and I have a week in Portugal that never shows although I have a printed confirmation and 3 different VC's have told me I have the week. I would do just what I did- print out the reservation and make sure the VC's confirm your week.

 

[DorotaG]

I think Linda is right, because, believe me I CAN'T SEE my reservations! I tried everything and still can't see it. But the RCI guide should be able to tell me that...
Also, what I don't like is that when I search in weeks (with points) I can't see any detailed information about the resort: no resort numbers, customer reviews... I find it pretty difficult - I have several sessions open at the same time to X-reference the resort information. Maybe I am missing something, but I really have much harder time using points web-site then I ever had with weeks.

 

[riverside]

I can't see my transactions with my points account. The only way I can "guess" that they're still there is that my points amount in my account hasn't changed. My current exchange was for a week's resort and made by phone since it was the result of an ongoing search. I wish this is something they would fix as it would certainly help for peace of mind.