I have tried calling the customer service line on numerous occasions. I called again today and they are not even allowing me to leave a call back number. Here is my dilema….. In March of 2020 we canceled a trip to Maui planned for May 2020. We were refunded our 2020 options and also refunded our 2019 options with restricted use (4 month booking window).
In April of 2021 we rebooked another trip to MauI for December 2021 thinking we would need to use the options by the end of 2021. We could not use the restricted use options because of the 4 month use window.
Now, once again we are concerned about out trip to Maui in Dec. According to Vistana’s web site they are back to following their original cancellation policy (61 days out). My question is if I cancel before the 61 day time frame do I still need to use the 2020 options by the end of this December? Obviously, we missed the banking window. Thanks for your help.