Agree to disagree I guess. Of course its my choice to go, but who in their right mind is traveling right now? You do realize this pandemic situation, companies aren't really going to their fine print terms and conditions and saying oh well your loss. Companies are doing what they can to help everyone out. And FYI, I had flights booked through Expedia, I received full refund back to my CC, no questions asked. II won't even give me freaking credit. And I used the retrades to push the date later due to this pandemic thinking it would be over by then, not because I wanted to retrade for my own enjoyment. I don't know, maybe it's been my luck I guess, that every company I have dealt with they have been willing to help out and not just tell me "you bought it, its your problem now".
You are aware when they made that trade for you, it prevented someone else from booking that time ? So they confirmed with you and you said you wanted it. They can't allow someone else to take it and lose the money from the possibility of making a trade with someone else.
Now you want another trade, which again, if they give it to you, with your credit, they don't get any revenue for providing that accommodation to you.
You expectation is that the company should take the full loss while you take none for COVID which is not their creation.
IF they offer anything beyond the terms of the contract, feel fortunate, as they are not OBLIGATED to as you are feeling. They are following the terms of their service which you agreed to from the onset.
And to quote the "I don't see why they have to take the loss" - Why are they taking a loss? I have to pay the $300 again. I asked for credit, not a refund for them to take a loss. What you are saying is that since there is a pandemic and everyone is hurting and there are terms and conditions, II is okay to charge their customers twice for one service? So... if you had concert tickets to a show this summer and you call the ticket company for a refund or credit, and they tell you oh we have a new show date in 2021, but guess what you'll have to pay for that show, and oh also we are keeping your payment for the first show offering no refund or credit. That is basically what II is doing.
Yes they are taking a loss as they could have and did have payment for providing the unit as they said they would. They are taking on massive losses as well as less people are traveling, so should they refund everyone ? How does this work as a business model ? Now they lose another exchange to make a trade to give it to you for nothing ?
The difference for the concert is that is still going on and available to you. You are choosing not to go, which again is not their issue. If they provide you with any credit, it is their courtesy to you, not an obligation. They have done their part and you paid the fee for their part, that's the end of the contracted service. If they go beyond, great, but I don't feel that they are a crook by any means.
They are suffering as well and trying to keep afloat during these times. It should not be on their backs. If they did not honor the trade and the unit was not available to you, you have more of an argument, but in this case, it's not a fair expectation.