63 minutes on hold and on the phone with Worldmark. Part of my issue is WM took a Housekeeping token and then are charging me for another token after I did an EPlus trade using II. They did not refund the original token. Seems like DaveNV had the same problem. After arguing with me that there was nothing Worldmark could do for me, and it was all on II's part, the CS agent finally offered to fill out a form doing a "housekeeping token investigation" or something to that effect. It will take 5-7 days. Out of frustration and because I wanted to utilize my account, I paid the amount due on my account after the CS agent assured me I would get the housekeeping token money back if they found I was charged in error. Only to find out it will take up to seven days to unlock my account after paying today.
Part of this is my fault. I started dealing with this and another issue pertaining to this trade before Christmas. I kept getting frustrated after being on hold for so long with both II and WM and being shunted around, that I had to walk away for awhile and come back. I should have been more persistent. ( And I should have bought Amazon stock five years ago too.
) But with getting ready for family coming and staying for Christmas, that was not a priority at the time. Live and learn. TUG certainly helps me learn !