interval exchange using vista to marriott exchange with abound membership

[alexb]

i have tried to book online and interval wants to charge me exchange fee the unit i am trying to use is in abound .
what are my options to sort this out interval dont seem to know about this when i phoned them

 

[klpenny]

Hi. I had to pay it and then called Vistana to get it refunded. I did get it successfully refunded. Interval was no help.

 

[alexb]

Thanks for your reply

 

[dioxide45]

I simply don't understand why it has taken II three months to fix this. Well, it really isn't fixed yet.

 

[alexb]

phone vistana today guy told me they could credit up to $150 exchange fee .
i waited 1 hour on phone to get this sorted and then got cut off will try tomorrow again.
my interval reservation is still sighting as pending.

 

[klpenny]

Good luck! It can be so frustrating. I know. Hang in there! I spent a lot of time on hold with them.

 

[VacationForever]

phone vistana today guy told me they could credit up to $150 exchange fee .
i waited 1 hour on phone to get this sorted and then got cut off will try tomorrow again.
my interval reservation is still sighting as pending.

I would argue that if you had paid $164 (not sure what is the latest pricing), you need to be reimbursed the same amount and not a cent less.

 

[klpenny]

I would argue that if you had paid $164 (not sure what is the latest pricing), you need to be reimbursed the same amount and not a cent less.

I agree. They reimbursed me the entire fee.

 

[jwalk03]

The exchange fee is $164, I would absolutely insist on a refund of the full amount. No reason I should be out $14 for their terrible IT.

 

[alexb]

Phoned Vistana today after another 45 min on phone agent told me a supervisor Will contact me within 3 days.

 

[alexb]

3 days have come and gone still no response from Vistana away to send email see if that gets me anywhere .