- Joined
- Jun 1, 2006
- Messages
- 22,003
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- Mesquite, Nevada
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- Free Agent
Just went through a weird situation. I had done a request-first exchange last January with Interval, using WorldMark credits. The exchange was to Hawaii for January 2023. Things went through normally, the right credits were deducted from my WM account, and a housekeeping token was taken. (WorldMark tells me that every exchange made using WM credits also uses a HK token, even if the exchange company doesn't require one. Interval doesn't require them. An obvious money grab for WorldMark.)
At any rate, I paid for Eplus on that exchange, because I wasn't sure I wanted to commit to a Hawaii trip so far out. And sure enough, I was able to book a separate two-week trip to Hawaii for August 2022 using WM credits directly. So I looked for a Retrade opportunity with the previous exchange. I found the Quarterhouse in New Orleans in January 2023 instead, so I switched things. All was well, and I thought everything was done.
A week ago I got a letter from WorldMark telling me I owed then $102. I called to ask what for, and I was told it was the housekeeping fee for the Quarterhouse. Not thinking things through, I went ahead and paid the fee. A few days later I got to thinking about it, and realized I'd already paid the housekeeping fee with the initial exchange. So I called WM to ask about whether I had been double charged. The agent was able to see the initial exchange, and the retrade, but she said, "I can't see where that housekeeping token went. It didn't go back in your account like it should have. I've asked the IT people to do a deeper investigation into things." OK, but I'd heard nothing since.
Today I checked my credit card balance online, and I see a refund of the fee I paid last week. So that told me they must have found the original HK token, and applied it to the retrade, so they refunded my credit card for the fee I paid. Then I logged into my WM account, and I find they've also returned the credits for the retrade. That was when I realized they had erroneously taken the credits a second time, for the retrade, as if it was a new exchange. I think things are correct now, but what a hassle.
Glad I called!
Dave
At any rate, I paid for Eplus on that exchange, because I wasn't sure I wanted to commit to a Hawaii trip so far out. And sure enough, I was able to book a separate two-week trip to Hawaii for August 2022 using WM credits directly. So I looked for a Retrade opportunity with the previous exchange. I found the Quarterhouse in New Orleans in January 2023 instead, so I switched things. All was well, and I thought everything was done.
A week ago I got a letter from WorldMark telling me I owed then $102. I called to ask what for, and I was told it was the housekeeping fee for the Quarterhouse. Not thinking things through, I went ahead and paid the fee. A few days later I got to thinking about it, and realized I'd already paid the housekeeping fee with the initial exchange. So I called WM to ask about whether I had been double charged. The agent was able to see the initial exchange, and the retrade, but she said, "I can't see where that housekeeping token went. It didn't go back in your account like it should have. I've asked the IT people to do a deeper investigation into things." OK, but I'd heard nothing since.
Today I checked my credit card balance online, and I see a refund of the fee I paid last week. So that told me they must have found the original HK token, and applied it to the retrade, so they refunded my credit card for the fee I paid. Then I logged into my WM account, and I find they've also returned the credits for the retrade. That was when I realized they had erroneously taken the credits a second time, for the retrade, as if it was a new exchange. I think things are correct now, but what a hassle.
Glad I called!
Dave