Just checking on here because I know sometime different CS reps will tell you different things......
I have a week for 11/17/20 that I booked back before COVID in January. I always get the e-plus but was 100% certain we would be going. Well....here we are and I need to cancel. The agent told me they are giving a replacement week good for a year but I would have to pay a new exchange fee.
The last one I had to cancel ( back in April) they did not make me pay a new exchange fee.
Anyone know ? Thanks!!
I have a week for 11/17/20 that I booked back before COVID in January. I always get the e-plus but was 100% certain we would be going. Well....here we are and I need to cancel. The agent told me they are giving a replacement week good for a year but I would have to pay a new exchange fee.
The last one I had to cancel ( back in April) they did not make me pay a new exchange fee.
Anyone know ? Thanks!!