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Interval and the 24 hour policy

rmclain73

TUG Member
Joined
Jan 9, 2019
Messages
123
Reaction score
37
At 4:45 this morning I got matched for an exchange through interval. I was matched with a Thursday to Thursday, which will not work for me. It’s being a Sunday. They have shorter hours. I was not able to get through and cancel the confirmation. I did send an email saying I wanted to cancel and try again for a different set of check-in dates.

How strict is internal with their 24 hour policy? I did try to call early this morning, but they weren’t opened, and when I returned home, not too long ago I tried again and they were already closed due to short Sunday hours. I do have a paper trail of me contacting them via email 16 hours after they sent me a confirmation.
 
If the overnight team doesn't reinstate your pending request, then call tomorrow at 6 am PDT.
 
It is crazy this day and age they don’t have an online system where you can select exact check-in days and to change anything involves frantic phone calling and emailing.

RCI and II greatly need some competition.
 
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