Interesting morning with Wyndham

[ronparise]

And when I say interesting I mean Ive chewed my fingernails down to nothing and pull my hair out by the handfuls and whats left of my hair has gone to a whiter shade of white

Todays the day, exactly 13 months from check in Feb 24 2017 Mardi Gras in New Orleans and The Daytona 500 in Daytona, so the call center would be busy

I was prepared with two phones one for the VIP number and one for the regular number and I had enough La Belle Maison points to get 16 studios, So at 9 I hit the dial buttons. I was not fast enough and was on hold , in the queue,,,,,waiting and waiting. The regular line answered first at about 9:20 and I got someone who told me a lot of their computers crashed and she couldnt do anything for me for a few minutes finally she was able to get to work and inspite of asking her not to, she put me on hold.... meanwhile the VIP line answered and I put her to work too.. she got me 9 one bedrooms We said our goodbys and I was still on hold on my other line. Finally she came back on the line, she had managed to do just 3 reservations for me, a studio a studio presidential and a one bedroom presidential

I had wanted 16 studios but am satisfied with the 12 reservations I have

What did I learn... 2 lines are better than one, and some VCs are better than others, and next year Im going to have a back up plan.. I would not have been prepared if I had been shut out today

 

[vacationhopeful]

Ron,
I know your pain .... and frustration. I have had VCs during ARP want to chat about MY weather, ask dumb questions (have you been there? Is it nice?), and I have been using 2 phones for several years.

And I never get exactly what I want either. And again, something is better than NOTHING.

 

[spackler]

Ron, do you normally get 3, 4, or 7 day reservations for Mardi Gras?

 

[ronparise]

Ron, do you normally get 3, 4, or 7 day reservations for Mardi Gras?

In past years I did a mix of 3 and 4 night reservations, this year a I did all 4 nights (Fri to Tuesday) The last parades are Tuesday morning so my guests can check out, catch the last parade and go home> the 4 night reservations seem to me to be a nice compromise between 3 and 7

next year Im going to have more points to work with so Ill probably do the whole week and then inside 60 days, cancel and rebook 5 night reservations

I also own Worldmark and I use it to make Mardi Gras reservations at Avenue Plaza. Their rules are different . I have to do at least 7 night reservations So I general i do 8 nights, Tuesday to Wednesday, but I have some regular customers that ask me for reservations longer than a week. Worldmark allows that so I always do several 10 day reservations

 

[pedro47]

Ron, that was outstanding 12 out of 16 reservations. The Force must be with you.

 

[ekajun1957]

Ron I got the few I wanted with the exception I wanted one 2BR for week which all were gone by the time I either phone to answer. The second VC to answer had computer problems she said and it disconnected before she came back. Other also said there were 205 people in the queue at one point

 

[nkldavy]

Are They Not Enforcing ...

... that we can't have more that 10 at a resort at the same time?

 

[alexadeparis]

Ron has multiple Platinum accounts

 

[Sandy VDH]

... that we can't have more that 10 at a resort at the same time?

For the same days correct, not just the same resort.

 

[ronparise]

Ron has multiple Platinum accounts

VIP has nothing to do with it

ARP reservations are not subject to the new rule