We just returned from a short stay at Great Smokies Lodge and I have to say I was very disappointed in the way the Owner's Update turned out. It's been around 10 years since doing one of these and that was at Skyline Tower in Atlantic City. We filled out a survey about the resort, they gave the sales pitched quickly, handed us off to a closer and gave us the incentive. In total, no more than about 45 minutes. I think the incentive was just 2 passes to the amusement park at the pier nearby.
Upon check-in at Great Smokies Lodge, I had to go through the parking pass bit of course. The owners update was explained as getting our opinion about the resort. The form had a box indicating member or guest. I figured it would be similar to the Skyline Tower update. The offer was Breakfast and $125 AMEX gift card for 60 minutes. I figured what the heck, we can suffer through it for that. Ended up being there for 2 hours, passed off to 4 different people and was never offered breakfast.
I understand the idea is to sell points and that our opinion of the resort is really of no interest to the salespeople. In fact, they never asked us anything about the resort other than did we use the waterpark. I guess I shouldn't have been surprised, but it was pretty disappointing.