I'm a new Hyatt owner!

[Mongoose]

I find EEE and II a lot less useful for our impulsive family plans, but this is the one case where 800-GOHYATT (rather than the website) had been useful in the past when we purchased resale and ended up with EEE points the previous owner couldn't use. Eventually they got wasted due to COVID but the Hyatt telephone team was very knowledgeable on strategies to use them.

Thanks once again. I assume this means the phone line has Hyatt priority access over what you get on the website?

 

[ScoopKona]

Thanks once again. I assume this means the phone line has Hyatt priority access over what you get on the website?

They see stuff we don't. For instance, I have stayed at some older places in the UK which aren't listed because they're considered too "tired" for Hyatt people. Just looked one up -- Hever Hotel & Country Club, in 2007. There was another place in Wells (the smallest city in England). It still doesn't show up in Interval. Wells doesn't even show up in my history anymore. I don't know if these places are still in II or not. I would have to call. I thought these places were fine -- I used to live in Europe. I'm used to squeaky floors and buildings which are older than the city of Boston.

They also have reservation options we don't. "Anything in X general location during Y timeframe -- book it and charge me. Don't even ask. Email me when I have something." -- It's been several years since I've done one of those (also in the UK). Hopefully that is still possible.

 

[alameda94501]

Thanks once again. I assume this means the phone line has Hyatt priority access over what you get on the website?

While @ScoopLV probably has way more experience on access, I just meant they were smarter at finding things, explaining the ins and outs of EPlus, etc. I avoid the phone line because of additional costs for internal Hyatt reservations, but for Interval I need some handholding!

 

[ScoopKona]

While @ScoopLV probably has way more experience on access, I just meant they were smarter at finding things, explaining the ins and outs of EPlus, etc. I avoid the phone line because of additional costs for internal Hyatt reservations, but for Interval I need some handholding!

I call them up as well. I've found that "Here's what I want, please set up the search and auto-reservation" works well. BUT -- I haven't had any need to do this for several years. So if things have changed over at II, I wouldn't know.

My current way to travel is to agree with my wife about when we want to travel. And then I run a search and ask her, "Do you want to go to Kuala Lumpur, Sardinia or Phuket?" She tells me and that's that. There are also a few specific places I want to stay because they look really, really cool. So I keep an eye out for those.

 

[Sugarcubesea]

A generous owner gifted us his High Sierra Lodge timeshare. We have 1,400 LCUP points to use this year. Owner services told me that we have a 60 day reservation window to use the points, before Sept. 16th. We have a fixed week 11, which I don't think we will use most of the time. So going forward, is there a better strategy for converting the fixed week to points and getting more time to use them, and a longer reservation window? If not, that's OK because we are flexible - just trying to figure out the best strategy.

Congrats Denise, I'm so happy for you, I really enjoy my Hyatt

 

[echino]

Be aware of some Hyatt quirks when using points in II:

No 24-hour grace period as with non-Hyatt exchanges. If you get a match with Hyatt, you are stuck.

No free size upgrades during flexchange. If you ePlus into a bigger unit, you pay for size difference in points, even during flexchange. No option to pay cash.

 

[Sugarcubesea]

Be aware of some Hyatt quirks when using points in II:

No 24-hour grace period as with non-Hyatt exchanges. If you get a match with Hyatt, you are stuck.

No free size upgrades during flexchange. If you ePlus into a bigger unit, you pay for size difference in points, even during flexchange. No option to pay cash.

@echino , Oh wow, I did not know this about using points in II, thanks so much...

 

[Mongoose]

@echino , Oh wow, I did not know this about using points in II, thanks so much...

I assume you mean trading a non-Hyatt to a Hyatt in II. I don't believe you can get Hyatt with Hyatt EEE points with the exception of the Welk/Hyatt mess.

 

[Tucsonadventurer]

@echino , Oh wow, I did not know this about using points in II, thanks so much...

We always get eplus, problem solved

 

[echino]

I assume you mean trading a non-Hyatt to a Hyatt in II. I don't believe you can get Hyatt with Hyatt EEE points with the exception of the Welk/Hyatt mess.

No, the other way around. When you have a pending request with Hyatt points in II, and you get an exact match (to a non-Hyatt resort), you are stuck, you cannot decline the match within 24 hours.

 

[echino]

We always get eplus, problem solved

You cannot do a request with ePlus, only manual search. Also, any size upgrades using ePlus cost additional points, even within 60 days.

When you use non-Hyatt timeshares (like Marriott for example) to exchange via Interval, and you get a match to your request, you have 24 hours to decline a match and continue with the request. You don't have those 24 hours with Hyatt.

 

[Tucsonadventurer]

You cannot do a request with ePlus, only manual search. Also, any size upgrades using ePlus cost additional points, even within 60 days.

When you use non-Hyatt timeshares (like Marriott for example) to exchange via Interval, and you get a match to your request, you have 24 hours to decline a match and continue with the request. You don't have those 24 hours with Hyatt.

I get it , we rarely do requests with Interval so I didn't realize that. With searches we use eplus. The one time we did do a search we ended up with a 2 bedroom after requesting a 1 bedroom. They corrected it when I called and apologized.

 

[SteveinHNL]

Another way to use your points CUP or Restricted CUP (RCUP) is to make an exchange in II. Limited LCUP pts cannot be used for II exchanges.

You can also deposit CUP points into an EEE pool (Extended Exchange ???) for II exchanges up to 4 months prior to your week's check-in date. EEE pts are good for 2 years for II exchanges.

The dates for all these periods & EEE for the use year are listed in your Account summary on the HRC website.

I am looking at Kal’s points chart, and it references HRPP, CUP, and LCUP. But I don’t see a reference to RCUP, what does this refer to?

[Whoops, I see the answer now. RCUP are points from canceled reservations.]

 

[GTLINZ]

I am looking at Kal’s points chart, and it references HRPP, CUP, and LCUP. But I don’t see a reference to RCUP, what does this refer to?

[Whoops, I see the answer now. RCUP are points from canceled reservations.]

You always have to think about the points age.

RCUP is restricted points due to cancelling a reservation within 60 days of checkin - but the returned points are still from before the original home use date. Like LCUP the points are restricted to a reservation within 60 days out. The only real use difference between RCUP and LCUP us RCUP points are still valid to use in II since not yet expired.

If you cancel a reservation more than 60 days out and the points are from before the original use date, they basically go back unrestricted to CUP.