- Joined
- Sep 10, 2006
- Messages
- 122
- Reaction score
- 6
- Points
- 378
- Location
- St Petersburg, FL
- Resorts Owned
- Powder Ridge Village
This was my first exchange (we always used our own units) and I am hugely disappointed with II. I could not go this month, due to covid, but the rest of the family, much younger and not at the same risk level still went. I tried to add my son's name on the certificate to make sure they can check in. II requested $69 for a guest certificate. What guest? It's still my family that was going there to begin with. I had already paid for 2 years of gold II membership + the cost of the exchange. Why would II want more money from me for the simple reason that I cannot go due to covid while the rest of my family is going? That feels like gouging and complete irresponsiveness to the hardships we all endure during the pandemic. The entire travel industry is making accommodations for travelers, but II refuses to show a simple gesture to members?! Paid members?! I will not renew my II membership.