• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

II DC membership, cancelling non-Marriotts from exchange requests

W

winger

TUG Member
Joined
Oct 7, 2006
Messages
3,902
Reaction score
389
Location
Northern California
Not sure if anyone else has reported this but this is what two reps at II's Marriott Desk informed me. If you were an enrolled DC member who uses a DC II account and you have an ongoing exchange request search for a Marriott TS(s), no charge (exchange requests to Marriott TSs covered by DC's annual Club dues). If you add a non-Marriott (e.g. Westin) to your request list, it is $169, no surprise there.

* Well, IF you decide to remove that non-Marriott from your request list and continue searching with just the Marriott TS(s), the only way they can guarantee a refund of the $169 is if they cancelled your entire request, and then turnaround and create/start a new request with the just the Marriott TS(s). A cancellation of a request automatically refunds your $169. The issue here is that once the original request is cancelled, you lose "your place in line" - which is one factor in whether you get an exchange if there are others also requesting the same resort/timeframe you are.

Now, if you wish to maintain your "place in line", you request that the non-Marriott be removed from your request list but do not expect an instant refund of the $169. You can then try working with customer service, but that is a crapshot according to the two reps I spoke with.
 
Last edited:
winger said:
Not sure if anyone else has reported this but this is what two reps at II's Marriott Desk informed me. If you were an enrolled DC member who uses a DC II account and you have an ongoing exchange request search for a Marriott TS(s), no charge (exchange requests to Marriott TSs covered by DC's annual Club dues). If you add a non-Marriott (e.g. Westin) to your request list, it is $169, no surprise there.

* Well, IF you decide to remove that non-Marriott from your request list and continue searching with just the Marriott TS(s), the only way they can guarantee a refund of the $169 is if they cancelled your entire request, and then turnaround and create/start a new request with the just the Marriott TS(s). A cancellation of a request automatically refunds your $169. The issue here is that once the original request is cancelled, you lose "your place in line" - which is one factor in whether you get an exchange if there are others also requesting the same resort/timeframe you are.

Now, if you wish to maintain your "place in line", you request that the non-Marriott be removed from your request list but do not expect an instant refund of the $169. You can then try working with customer service, but that is a crapshot according to the two reps I spoke with.
Click to expand...

Their policy sounds fair and logical to me.
 
BocaBoy said:
Their policy sounds fair and logical to me.
Click to expand...
It will be 'more' fair from a customer's perspective if when you remove the non-Marriott from the request list, II refunds the $169 and you do not lose your place on the waiting list.
 
winger said:
It will be 'more' fair from a customer's perspective if when you remove the non-Marriott from the request list, II refunds the $169 and you do not lose your place on the waiting list.
Click to expand...

I respectfully disagree.
 
You must log in or register to reply here.
Top