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II DC membership, cancelling non-Marriotts from exchange requests

winger

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Not sure if anyone else has reported this but this is what two reps at II's Marriott Desk informed me. If you were an enrolled DC member who uses a DC II account and you have an ongoing exchange request search for a Marriott TS(s), no charge (exchange requests to Marriott TSs covered by DC's annual Club dues). If you add a non-Marriott (e.g. Westin) to your request list, it is $169, no surprise there.

* Well, IF you decide to remove that non-Marriott from your request list and continue searching with just the Marriott TS(s), the only way they can guarantee a refund of the $169 is if they cancelled your entire request, and then turnaround and create/start a new request with the just the Marriott TS(s). A cancellation of a request automatically refunds your $169. The issue here is that once the original request is cancelled, you lose "your place in line" - which is one factor in whether you get an exchange if there are others also requesting the same resort/timeframe you are.

Now, if you wish to maintain your "place in line", you request that the non-Marriott be removed from your request list but do not expect an instant refund of the $169. You can then try working with customer service, but that is a crapshot according to the two reps I spoke with.
 
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BocaBoy

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Not sure if anyone else has reported this but this is what two reps at II's Marriott Desk informed me. If you were an enrolled DC member who uses a DC II account and you have an ongoing exchange request search for a Marriott TS(s), no charge (exchange requests to Marriott TSs covered by DC's annual Club dues). If you add a non-Marriott (e.g. Westin) to your request list, it is $169, no surprise there.

* Well, IF you decide to remove that non-Marriott from your request list and continue searching with just the Marriott TS(s), the only way they can guarantee a refund of the $169 is if they cancelled your entire request, and then turnaround and create/start a new request with the just the Marriott TS(s). A cancellation of a request automatically refunds your $169. The issue here is that once the original request is cancelled, you lose "your place in line" - which is one factor in whether you get an exchange if there are others also requesting the same resort/timeframe you are.

Now, if you wish to maintain your "place in line", you request that the non-Marriott be removed from your request list but do not expect an instant refund of the $169. You can then try working with customer service, but that is a crapshot according to the two reps I spoke with.

Their policy sounds fair and logical to me.
 

winger

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Their policy sounds fair and logical to me.
It will be 'more' fair from a customer's perspective if when you remove the non-Marriott from the request list, II refunds the $169 and you do not lose your place on the waiting list.
 

BocaBoy

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It will be 'more' fair from a customer's perspective if when you remove the non-Marriott from the request list, II refunds the $169 and you do not lose your place on the waiting list.

I respectfully disagree.
 
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