• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $23 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

II Cruise Exchange Watchout

Art

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
666
Reaction score
3
Location
Grand Island, NY
We all know that in most situations exchanging one's week with II for a cruise is a bad deal. I now have some experience that says that II doesn't follow normal good travel agency practices.

I found a cruise exchange that actually worked and booked it. December 10 was final payment date, and I got a reminder that my credit card would be charged for the balance due. No problem. The charge showed up on the account of December 13. No problem. The charge was to II rather than the cruise line. Start of a problem.

II did not send that money to the cruise line. Big problem. Cruise line cancelled on December 18, and refunded the deposit less a $50 cancellation fee today, December 21. Major problem.

Right now, II has managed to get the cruise booking reinstated, but they have not yet dealt with paying for it. I anticipate some interesting conversation about the $50 cancellation fee.

Regardless of how this all turns out, I would recommend against II arranged travel because of them acting as an intermediary in the collection of money that should be going directly to the travel supplier. This just isn't an acceptable practice among the reputable cruise booking agencies.

Art
 
Top