II allowing changes to getaways due to Coronavirus

[Dorothy]

Just got off phone with II, they allowed me to get a "replacement" getaway certificate for a future getaway to be taken by Dec 31. I had bought the Allianz Insurance, but Pandemics aren't covered. If you call...... Talk politely with the II rep.
Had to get out of our end of month trip to Europe due to shut down in the area we were traveling to and the new flight restrictions for returning to US.
Mega Bonus Points to II for reacting to these issues.

 

[Tacoma]

I am also happy that II is offering to do something for those of us that have to cancel. Problem is I had to cancel my sister's trip last week my trip this week and my sister in law cancelled her trip this week as well, I also had rooms for my brother, sister and myself in Vancouver before a cruise that now can't land in Canada. They won't understand that I need them to go somewhere so I don't lose weeks. Two weeks are II and I now have a lot of worldmark points. There's almost no way even being retired that I will be able to use all of these weeks before Christmas.