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II Accomodation Certificate Booking Showing Pending Confirmation

dioxide45

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Has anyone experienced this before when booking with an AC? We used an AC from deposit last night to book into a week at Sheraton Vistana Resort in October. We never received the confirmation certificate and when looking at it in My History, it shows Pending Confirmation. THat is something we would usually see when booking with an unconfirmed deposit. We have never seen this when booking with an AC before.
 

MabelP

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I questioned II about this same matter. What they told me was it would show up confirmed after 24 hours, which it did. They give you time to cancel it… and if you don’t, it confirms.
 

dioxide45

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I questioned II about this same matter. What they told me was it would show up confirmed after 24 hours, which it did. They give you time to cancel it… and if you, don’t it confirms.
Interesting. We have used a lot of ACs over the last year and have never seen this. I did email Mark about it but haven't got a response back. We shall see.
 

mdurette

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It has happened to me before, check tomorrow and it should be there.
 

VacationForever

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Thanks. I called II today and they confirmed that they allow 24-hour period for cancellations and hence they show up as pending until the 24-hour is up.
 

dioxide45

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Thanks. I called II today and they confirmed that they allow 24-hour period for cancellations and hence they show up as pending until the 24-hour is up.
What is odd though is that we have a lot of ACs that we have used where we got the confirmation instantly. Perhaps those were the "freebie" ACs and this delay only happens on the ACs for deposit.
 

VacationForever

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What is odd though is that we have a lot of ACs that we have used where we got the confirmation instantly. Perhaps those were the "freebie" ACs and this delay only happens on the ACs for deposit.
Yes, the delay is only for ACs that come with deposit promotions.
 

rickandcindy23

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AC's don't get used in our account:

1712157142913.png
 
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