II-Accidently traded my 2025 week for July 2024....I had been trying for July 2025....Is there ANYTHING I can do?

[Ellenlynn]

I had been watching to use my (3 trades) to get into a July 2025 WEEK, and I got so excited to see July, I booked and printed confirmation and now see I booked 2024 NOT 2025( how stupid of me).

And when I tried to go trade back into my original unit, it doesn't let me, just lets me trade out like 30 days.....I'm so upset. I paid all that money to get the 3 trades to try and get the dates I needed. There is NO WAY I can go next week.

Is there any way to somehow reverse this if I call and it's less than 24 hours?

What a mess I have created. And I didn't have a single drink today....I just got excited and overlooked it's the wrong YEAR!

 

[Theiggy]

I think you have 24 hours to cancel an exchange. Call first thing tomorrow morning! You can even email now.


Sent from my iPhone using Tapatalk

 

[Ellenlynn]

I don't see an email anywhere.....found it....just so dumb of me...I"m sure phones will be crazy tomorrow.

 

[dioxide45]

The problem is that I think trades within 7 days of travel can't be cancelled with the 24 hour rule. You may want to reach out to Mark about this if they can't remedy it over the phone tomorrow;

Interval International provides direct email for TUG member support

I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues. tugmembers@intervalintl.com feel free to use this email for appropriate situations where perhaps the regular website...

tugbbs.com

 

[MabelP]

I made the same mistake, and Mark returned my trade to my pending request.

 

[iftravel]

Who’s mark?

 

[First Class]

Mark Delcampo is the TUG liaison from II. Email Mark at tugmembers@intervalintl.com as posted above by Dioxide45.

Edited to correct link.
@iftravel

 

[First Class]

To add to the above...
Mark is really an amazing resource and benefit for TUG members. He has always been able to help when needed and answers promptly, sometimes by phone if necessary. Many thanks to Mark and TUG for providing this exceptional service!

 

[mauitraveler]

I don't see an email anywhere.....found it....just so dumb of me...I"m sure phones will be crazy tomorrow.

Were you successful in getting a good resolution to your problem?