arch53
TUG Member
According to the II website there is a $10 discount for making an online exchange request. I think this is new. Since a poster on a previous thread on this forum mentioned that II had increased its exchange fee in 2009 by $10 ($139 increased to $149) II seems to be trying to channel users to the web and cut down on its employee cost at the customer service center. Is there any disadvantage to using the web based exchange request system?