griffir1
TUG Member
A couple of years ago I had 156,000 points at Nashville and purchased a Wyndham OVP contract for 203,000 points in Kauai. They set up a PIC for 156,000 points for my Westgate timeshare in Orlando and I became a Gold VIP member (grandfathered before they raised the points needed to be Gold VIP). But I had a problem with the way the PIC went down because I later found out that Wyndham set up the PIC for a property and week that was not mine. Why? I don't know. But I thought it was kind of shady and wanted to keep my Gold VIP status but not have to use the PIC. So, last December when a sales person made me an offer I said if you can set it up so that by purchasing those points I could retain my Gold VIP status and lose the requirement to have the PIC I will make the purchase. After bringing the manager in they said they could make that happen so I signed the contract. I was informed a couple months later that I had to keep the PIC in my ownership profile. I called Customer Service and, after spending a week researching the situation, they told me I had to keep the PIC. I readdressed the issue by escalating it but was told the same thing even though they said it was clear that I was promised the PIC would not be required after the purchase. Why did they not honor the promise the sales people made? Because it was not in the contract. My question is, do I have grounds to sue to have the contract reversed and my money paid back to me?
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