- Joined
- Jun 8, 2005
- Messages
- 185
- Reaction score
- 14
- Location
- New York
- Resorts Owned
- Hyatt Sunset Harbor, Wyndham
I have decided that I will no longer meekly accept poor customer service. I shopped at Kohl's on Monday with my 9 year old daughter. I brought my puchases to the register and greeted the cashier with a "Hi, how are you today?" and a smile. She never looked up or acknowledged me. She rang up my purchases and I handed her my 20% preferred customer coupon as well as my Kohl's credit card. She never said a word or looked at me. When I had completed the transaction, I said thank you to her. She, again, said nothing and moved on to the next customer.
I promptly took my purchases to customer service and asked to speak to a manager. I gave him the story of my treatment and the name on the ID card of the employee. I told him I was tired of poor customer service. I told him that going forward I was going to report to him on each transaction, good or bad. He agreed with me and said that each employee is trained in customer service and he would speak with her.
I was a bit nervous as I did this, as I am not one to generally make a scene, but I am sick and tired of people who hate their jobs pushing their nasty attitudes on me.
Was I wrong?
Are any of the rest of you tired of this? I heard someone on CNN the other night say that they were tired of being treated poorly by the guy that can't even make his sandwich right and than having to support them with their tax dollars. I agree. I have had enough.
Joan
I promptly took my purchases to customer service and asked to speak to a manager. I gave him the story of my treatment and the name on the ID card of the employee. I told him I was tired of poor customer service. I told him that going forward I was going to report to him on each transaction, good or bad. He agreed with me and said that each employee is trained in customer service and he would speak with her.
I was a bit nervous as I did this, as I am not one to generally make a scene, but I am sick and tired of people who hate their jobs pushing their nasty attitudes on me.
Was I wrong?
Are any of the rest of you tired of this? I heard someone on CNN the other night say that they were tired of being treated poorly by the guy that can't even make his sandwich right and than having to support them with their tax dollars. I agree. I have had enough.
Joan