I am pretty disappointed in the lack of functionality in the Vistana website, which never seems to get better

[rickandcindy23]

I am attempting to get a confirmation sent to me, which I booked six months ago at Westin Ka'anapali. I request that a copy be sent to me, and nothing happens. I wait hours and try again, and nothing ever shows up. This is the same with any confirmation I try to re-send through Vistana.

Booking anything requires a lot of patience and trying again. I have had to call today to book some units that I should be able to book online. I paid the fees for my Sheratons, no reason for me to call, if only the website worked properly.

 

[byeloe]

I am attempting to get a confirmation sent to me, which I booked six months ago at Westin Ka'anapali. I request that a copy be sent to me, and nothing happens. I wait hours and try again, and nothing ever shows up. This is the same with any confirmation I try to re-send through Vistana.

Booking anything requires a lot of patience and trying again. I have had to call today to book some units that I should be able to book online. I paid the fees for my Sheratons, no reason for me to call, if only the website worked properly.

I had the same problem with confirmations not being received. I found out that it was an @hotmail issue. I am able to send to an @gmail account without issues

 

[rickandcindy23]

I had the same problem with confirmations not being received. I found out that it was an @hotmail issue. I am able to send to an @gmail account without issues

How do I change the email online? Do I have to call? I get error messages when I go to My Information.

 

[byeloe]

How do I change the email online? Do I have to call? I get error messages when I go to My Information.

I click on, "my Vacations" then the "view details" button then the "email confirmation" button. I then change the email address and send confirmation. There's also a link to permanently change the email address on file, but I have not used it

 

[rickandcindy23]

Now I cannot change a guest name at all. I put the information into the site, all done, all * mandatory fields are entered, then the Continue button at the bottom wouldn't let me continue, it is still the light blue that basically cannot be selected to move forward to finalize the guest information.

 

[CPNY]

Did you put the guest email in? maybe its being sent to them? I never usually put the guest email in and the last time I did. It was the first time that no matter what I did, I never received the confirmation email after I made the guest change. I also tried to have it resent to my email address around 10 times. I did receive the Marriott email a few days later however.