Hyatt Residence Club is acting TERRIBLY at this time and Redweek is breaking contracts! Hawaii Fires

[sbgator90]

Just in case anyone is wondering about Hyatt and Redweek- do not look for any compassion or fairness from these two if you are an Owner. Redweek fully refunded a renter of mine who asked for a refund for a reservation for a Aug 26 reservation at the time all of Hyatt's announcements were that all reservations through August 20th were being cancelled and that if you "wished" to cancel for dates through August 31 they they would waive the cancellation fee. This was Redweek overstepping the bounds of the contract (a Redweek contract) between the renter and myself. Up until yesterday still, Hyatt is saying that for all of these "voluntary" cancellations (even the ones they are forced through Aug 20) that standard policy is in place (except waiving the $50 cancellation fee) and that points are being returned to LCUP (when I would normally would still have another 6 months in CUP based on time on the contract weeks) as the reservation check-in is within 60 days. So Redweek is entirely siding and voiding contracts in favor of the renter (not even refunding the $45 listing fee I paid them) and not responding at all to emails I have sent asking under what authority they are doing it for periods of time when the Hyatt hasn't said the resort will be closed. Of course I am totally fine refunding a renter if the resort is not operating obviously, and based on Hyatt's policy it will cost me dearly because I have gained very little of value for my high maintenance fees at Maui for LCUP points-almost none. So Hyatt is essentially at this point (Resort has all utilities, no damage and the road to Kaanapali is open except from 10pm-6am) voluntarily closing and STICKING it bad to any owner or owner points reservation from the time of the fire until now I am hearing until Oct 1. Which in all likelihood will slip further because they seem to have little interest in reopening.

This in no way diminishes the strong feelings I have for the people of Lahaina- but, Hyatt especially is conflating the two separate issues of the fires and the ownership club they have a responsibility to run in a legal, fair and logical manner. Hyatt is doing none of these and all information coming from them (even though there is not much) is confusing and conflicting at the same time. The people on the membership desk have gone down over time in their knowledge of the program and general demeanor. If you have a reservation from now through September go ahead and call them and see how terrible your options are and how their is no empathy for it. Good Luck. Used to like this club....going down hill fast!

 

[Sapper]

Just in case anyone is wondering about Hyatt and Redweek- do not look for any compassion or fairness from these two if you are an Owner. Redweek fully refunded a renter of mine who asked for a refund for a reservation for a Aug 26 reservation at the time all of Hyatt's announcements were that all reservations through August 20th were being cancelled and that if you "wished" to cancel for dates through August 31 they they would waive the cancellation fee. This was Redweek overstepping the bounds of the contract (a Redweek contract) between the renter and myself. Up until yesterday still, Hyatt is saying that for all of these "voluntary" cancellations (even the ones they are forced through Aug 20) that standard policy is in place (except waiving the $50 cancellation fee) and that points are being returned to LCUP (when I would normally would still have another 6 months in CUP based on time on the contract weeks) as the reservation check-in is within 60 days. So Redweek is entirely siding and voiding contracts in favor of the renter (not even refunding the $45 listing fee I paid them) and not responding at all to emails I have sent asking under what authority they are doing it for periods of time when the Hyatt hasn't said the resort will be closed. Of course I am totally fine refunding a renter if the resort is not operating obviously, and based on Hyatt's policy it will cost me dearly because I have gained very little of value for my high maintenance fees at Maui for LCUP points-almost none. So Hyatt is essentially at this point (Resort has all utilities, no damage and the road to Kaanapali is open except from 10pm-6am) voluntarily closing and STICKING it bad to any owner or owner points reservation from the time of the fire until now I am hearing until Oct 1. Which in all likelihood will slip further because they seem to have little interest in reopening.

This in no way diminishes the strong feelings I have for the people of Lahaina- but, Hyatt especially is conflating the two separate issues of the fires and the ownership club they have a responsibility to run in a legal, fair and logical manner. Hyatt is doing none of these and all information coming from them (even though there is not much) is confusing and conflicting at the same time. The people on the membership desk have gone down over time in their knowledge of the program and general demeanor. If you have a reservation from now through September go ahead and call them and see how terrible your options are and how their is no empathy for it. Good Luck. Used to like this club....going down hill fast!

Sounds like two different issues. First… What does the RedWeek terms/contract state for short term cancellation? Is there any kind of force majeure clause? Are they holding to their own contract? Does the contract outline a remedy for breach of contract? Is there a binding arbitration clause?

Second is Hyatt, which has indeed gone down hill since the Marriott purchase.

 

[WaikikiFirst]

totally fine refunding a renter if the resort is not operating obviously, and based on Hyatt's policy it will cost me dearly because I have gained very little of value for my high maintenance fees at Maui for LCUP points-almost none. So Hyatt is essentially at this point (Resort has all utilities, no damage and the road to Kaanapali is open except from 10pm-6am) voluntarily closing

It blows my mind how many people here are "Thinking With Their Timeshare". You think they're CONFLATING 2 issues? What? Ask the Gov if he thinks that is "conflating" 2 different issues. Take a poll of every single state legislator in HI. Poll all the top GOVERNMENT employees for Maui County too. See how many agree with you on the "2 separate issues".
That Hyatt is not operating. Full stop. You think it is voluntary? LOL. It is as if 80% of the people here think these TS companies operate in a vacuum, they're all evil, and the GOVERNMENT has nothing to do with any of this. People "Thinking With Their Timeshare"
It is 8/21. If the situation has not changed by 9/21, it will still be 99% due to the GOVERNMENT and 1% due to any "voluntary" self-destructive thoughts by these companies.

 

[ocdb8r]

As to Redweek, no surprise here...this is precisely how they operated during COVID (even if the resort was open and operating, they permitted renters to cancel regardless of the cancellation policy). Their contract now includes clauses permitting them wide latitude to do this based on their own determination of what might constitute force majeure. However, isn't it moot at this point - HRC Kaanapali is in fact going to be closed on the dates of your reservation.

As to HRC, I don't agree with how they're dealing with the points (there is a debate on the Vistana forum about this implying that once you reserve a week you are taking on 100% ownership and risk for anything that happens that specific week - I disagree and believe if the resort is not operational the whole ownership base should spread the "cost" of such a loss rather than the few owners who happened to select that specific week for their vacation). However, not sure your beef with the resorts decision to operate or not. I think you downplay the immediate impact on the resort; staff without housing, rapidly changing local rules and regulations on access, rapidly changing state messages on tourism...etc. I don't think it imprudent for them to shut the resort for a month or so until things settle and there is a bit of clarity on how best to operate.

 

[AJCts411]

I don't see the reservation side of this as a resort issue. Our reservations are governed by the "CLUB" rules. We pay fees (mandatory) to belong to the Club. What does the Club rules say about unavailable reservations? Is Marriott playing word games, as it seems to me that the resort is not available for use due to this disaster and while it may not be physically damaged, it most certainly is not available for travel. De-facto closed.

 

[rickandcindy23]

Hyatt should restore your points. I don't get the complaint with RW cancelling reservations this close to the tragedy. Visitors are not going to be welcomed. West Maui is not a place to be for a month or two.

 

[boraxo]

Hotel etc. are all taking reservations after labor day. Kanapaali did not burn. So I would expect HRC to honor those rez. Redweek should not be getting involved. It is not like a hurricane where the property was wiped out, or all services are out, or the whole island is gone. Yes it is tragic but there are thousands of workers who depend on tourism and the island will be open for business.

As for CUP/LCUP that is a more difficult call. In the pandemic all properties were in the same boat, and maybe it wasn't feasible to keep extending CUP points as there is only so much inventory every year. But here we only have one property, it is out of service for what, 4 weeks maybe? It would not have much impact to allow people who booked that week to redeposit as CUP. Probably HRC just doesn't want the hassle. Just my 2 cents I don't have a horse here.

 

[dagger1]

Hyatt will be making the call for us. We have a 2/2 booked for a week starting 9/30. If Hyatt cancels us, we will try to use our points in LCUP elsewhere and file a claim with Travelex (probably to no avail.). If Hyatt doesn’t cancel us, we are going.

 

[ScoopKona]

Hyatt will be making the call for us. We have a 2/2 booked for a week starting 9/30. If Hyatt cancels us, we will try to use our points in LCUP elsewhere and file a claim with Travelex (probably to no avail.). If Hyatt doesn’t cancel us, we are going.

I think you will regret that decision if that is indeed what you do.

I wouldn't want to vacation in someone else's nightmare. The fire still hasn't been 100% contained. The area is still in a state of emergency.

Anyone who isn't there for disaster relief is going to be a burden. Full stop.

 

[dagger1]

I think you will regret that decision if that is indeed what you do.

I wouldn't want to vacation in someone else's nightmare. The fire still hasn't been 100% contained. The area is still in a state of emergency.

Anyone who isn't there for disaster relief is going to be a burden. Full stop.

Well, we disagree.

 

[sbgator90]

It blows my mind how many people here are "Thinking With Their Timeshare". You think they're CONFLATING 2 issues? What? Ask the Gov if he thinks that is "conflating" 2 different issues. Take a poll of every single state legislator in HI. Poll all the top GOVERNMENT employees for Maui County too. See how many agree with you on the "2 separate issues".
That Hyatt is not operating. Full stop. You think it is voluntary? LOL. It is as if 80% of the people here think these TS companies operate in a vacuum, they're all evil, and the GOVERNMENT has nothing to do with any of this. People "Thinking With Their Timeshare"
It is 8/21. If the situation has not changed by 9/21, it will still be 99% due to the GOVERNMENT and 1% due to any "voluntary" self-destructive thoughts by these companies.

You have no idea what you are talking about. The damage is done to Lahaina, with way too many physical lives lost and others forever scarred, and a town that will take 10-15 years minimum to rebuild as it will be tied up in squabbles for the next 3 years minimum in court, government overreach and county planners listening to too many people who should have zero say in the matter. If you weren't a resident, property owner, business owner of Lahaina on the day of the fire- shut up and stay out of it.

However, to close Kaanapali, Naplili, Kapalua for months more is going to be a MAJOR economic blow to the island and many, many more people will lose their financial well being and why one of your quoted State Legislators who represents Maui was on NATIONAL TV just two days ago saying the economic pain is already setting in hard and that ALL parts of Maui that can resume operations should do so. My home in Ft. Myers was 60% destroyed by Hurricane Ian last year with 4 deaths in the block next to mine, 71 in the county and 148 in the state- and the restaurants and hotels just 1/2 mile from my house that could open were re-opened to EVERYONE in about 4 days. Nobody but looters were meant to feel unwelcome. Paying respect to the dead is essential as is getting on with life for the survivors- and everyone is entitled to do it in their own way and on their own timetable- yet not ordering or dictating to others how it needs to be done. The Government is not the arbiter of this process, has no clue on what the people need and has caused more human misery in all ages through unintended consequences than any good they have ever done by geometric proportions. Sounds like you cherish what they think, but to me I don't need to ask or poll politicians who know very little and who only purport to care about anything but their own self-interest. Maui Strong- Lahaina Forever

 

[dagger1]

Wow! Well put.