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Hyatt Raising Fees

tahoeJoe

TUG Member
Joined
Mar 11, 2008
Messages
975
Reaction score
43
Points
388
Location
Northern California
Recently I received an e-mail from Hyatt about:

1) moving to electronic communication only
and
2) Raising fees for transactions by phone

Anyone else receive this e-mail? Any thoughts or comments about move?
 

mwwich

TUG Review Crew
TUG Member
Joined
Dec 2, 2009
Messages
198
Reaction score
3
Points
228
Location
St. Charles, MO
Recently I received an e-mail from Hyatt about:

1) moving to electronic communication only
and
2) Raising fees for transactions by phone

Anyone else receive this e-mail? Any thoughts or comments about move?

Yep got that as well. Going to cost more to talk to a person.
 

heathpack

TUG Review Crew: Veteran
TUG Member
Joined
Oct 22, 2008
Messages
4,587
Reaction score
3,513
Points
448
Location
Los Angeles
Resorts Owned
Hyatt High Sierra and Highland Inn
Disney’s Grand Californian and Hilton Head Island
Marriott Barony Beach and Mountainside
Sheraton Broadway Plantation
Recently I received an e-mail from Hyatt about:

1) moving to electronic communication only
and
2) Raising fees for transactions by phone

Anyone else receive this e-mail? Any thoughts or comments about move?

I am ok with both- totally ok with the move to electronic communication and semi-ok with the fee changes. I would prefer to use the website to search and book and if it helps to control costs, I think it makes sense for Hyatt to encourage others to do the same. I of course would rather there be NO fee changes ever, but that is unrealistic. This is the most palatable way to go about it in my mind.

The only concern that I would have is that it is very cumbersome to set up exchange requests on line for multiple unit sizes and mulitple properties- for example, say you just wanted to request a ski resort, ski week, 1BR or studio. It takes quite some time to enter this online- you must enter a completely new request for each unit size at each property you are requesting, entering your full data set (including credit card info) for each request. I am typically doing this outside of normal business hours, so I just do it this way rather than make time to call during the day. I did have it happen, however, that a unit came up online and did not match a request I had- if Hyatt pushes folks towards working through their website but glitches like this persist, they will wind up with some unhappy members.

I will miss talking to the Hyatt reps. I don't call very frequently but when I do, they have been uniformly some of the most helpful and courteous I've had the pleasure of dealing with.

H
 

mwwich

TUG Review Crew
TUG Member
Joined
Dec 2, 2009
Messages
198
Reaction score
3
Points
228
Location
St. Charles, MO
I will miss talking to the Hyatt reps. I don't call very frequently but when I do, they have been uniformly some of the most helpful and courteous I've had the pleasure of dealing with.

H

I would agree, they know their system well (as they should) and really help me utilize everything to my advantage. The Marriott folks could learn a bit from the Hyatt folks. Marriott reps mean well, but their introduction of a points system has confused their own people over the past year.
 
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