Recently I received an e-mail from Hyatt about:
1) moving to electronic communication only
and
2) Raising fees for transactions by phone
Anyone else receive this e-mail? Any thoughts or comments about move?
I am ok with both- totally ok with the move to electronic communication and semi-ok with the fee changes. I would prefer to use the website to search and book and if it helps to control costs, I think it makes sense for Hyatt to encourage others to do the same. I of course would rather there be NO fee changes ever, but that is unrealistic. This is the most palatable way to go about it in my mind.
The only concern that I would have is that it is very cumbersome to set up exchange requests on line for multiple unit sizes and mulitple properties- for example, say you just wanted to request a ski resort, ski week, 1BR or studio. It takes quite some time to enter this online- you must enter a completely new request for each unit size at each property you are requesting, entering your full data set (including credit card info) for each request. I am typically doing this outside of normal business hours, so I just do it this way rather than make time to call during the day. I did have it happen, however, that a unit came up online and did not match a request I had- if Hyatt pushes folks towards working through their website but glitches like this persist, they will wind up with some unhappy members.
I will miss talking to the Hyatt reps. I don't call very frequently but when I do, they have been uniformly some of the most helpful and courteous I've had the pleasure of dealing with.
H
