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Hyatt Highlands Inn major disappointment

JuliGee

newbie
Joined
Jul 26, 2009
Messages
171
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Location
California
We recently stayed at the Hyatt Highlands Inn (on a bonus week). We really had high expectations because it was a Hyatt property. There is no question about the location being world class. But boy oh boy, what a major shock and disappointment with the property!

After checking in, we drove to our unit. First impressions I am sad to say was the units looked like low income housing, shabby with the appearance of deferred maintenance. We had a one bedroom unit which was nothing more than two motel rooms with the center wall removed. The quality of the furnishings looked like a worn out motel room. The only positive was, we were on the top floor and had a spectacular view over the ocean.

We were so turned off, we checked out after four days. We would not recommend this resort to anybody!

Juli
 

mjm1

TUG Review Crew: Expert
TUG Member
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Location
Las Vegas, NV
Resorts Owned
Marriott: Resorts and Destination Club Points;
Westin Kierland Villas;
HGVC Flamingo & Blvd;
Hyatt Pinon Pointe
Sorry to hear your experience was so bad, other than the view. We don't own there, but did visit recently and the room that they showed us was very nicely done. It was a 1 BR unit. Perhaps some owners will comment and share their experiences. I wonder if the unit you got was an older unit that hasn't been remodeled.
 

RichardL

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Hyatt Highland

Everyone's experience is different. I own at the Pacific Grove Plaza and have been going to Carmel/Monterey for 15 years. The past 3 years I have stayed at the Hyatt Highland in both one bedrooms and in the hard to get 2 bedrooms. I like it some much I recently bought a one bedroom off of ebay. My actions speak louder than my words. This is a unit that in the summer rents for $400+ a night. There is daily maid service. I love the location, and there is nothing else except in nearby Pacific Grove and the Hyatt is nicer. I get the fire place going every night. Decor and amenities are fine for my taste. I appreciate that someone moved out early and that is an action that speaks loudly as to how they feel. I am going up and staying probably two weeks this year and expect to do so from here on out. It does not hurt that location and golf is the finest I am willing to drive to.:)
 

dmharris

TUG Member
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If you think of Hyatt's as higher end, sophisticated decor, I can see why someone might be disappointed because the Highlands is designed to be rustic and blend in with the landscape. It has more of a 'lodge' feel than a hotel ambiance. Setting realistic expectations by doing some viewing of photos ahead of time helps me not be disappointed when I get to a new-to-me location.
 
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