Hyatt getting intense about going to an update

[Sugarcubesea]

Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer

 

[travelhacker]

Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer

Where are you staying?

 

[Sugarcubesea]

Where are you staying?

Coconut Plantation in Bonita Springs...

 

[Edward Druy]

They always call prior to your stay, even if using CUP points. They are desperate. I tell them I am having guests that week, don’t know their schedule, and can’t commit. They’ll catch you again at checkin: same response.

 

[Sugarcubesea]

They always call prior to your stay, even if using CUP points. They are desperate. I tell them I am having guests that week, don’t know their schedule, and can’t commit. They’ll catch you again at checkin: same response.

They have done 12 calls so far welcoming me to their resort and requesting that I attend an update. The bummer is that I’m waiting on a call from their area code this the reason I keep answering the calls

 

[Fredflintstone]

They have done 12 calls so far welcoming me to their resort and requesting that I attend an update. The bummer is that I’m waiting on a call from their area code this the reason I keep answering the calls

Isn’t it just annoying? I don’t go on vacation to get an Update. I go to unwind, recharge, relax and spend those precious moments with loved ones.

Sadly, I just get rude with them and tell them I have an update for them and that’s not doing business while on vacation.


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[Kal]

If you wait until you arrive at the resort, you will get a better "gift". Otherwise, signing up in advance will get you a lesser "gift". [Gift = $$$]

 

[northjerseyjim]

Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer

 

[northjerseyjim]

I was offered $75. I told them $150 or I would not attend. I got the $150!

 

[Fredflintstone]

I was offered $75. I told them $150 or I would not attend. I got the $150!

My, they are getting desperate to get bums in seats aren’t they?


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[Rolltydr]

I love when people act like I don’t know how to hang up from a call. Do they actually think they have to give me permission?


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[bdh]

They have done 12 calls so far welcoming me to their resort and requesting that I attend an update. The bummer is that I’m waiting on a call from their area code this the reason I keep answering the calls

12 calls before you arrive - that's crazy! I've never known Hyatt to be that pushy/aggressive. Is that a sign of desperation to sell points? Or orders from headquarters on how to do business the Marriott way? Or both??

 

[Sapper]

12 calls before you arrive - that's crazy! I've never known Hyatt to be that pushy/aggressive. Is that a sign of desperation to sell points? Or orders from headquarters on how to do business the Marriott way? Or both??

Probably both. They have a poor product to offer, know it, but need to make sales to keep the new MVC management happy. To make more sales, they can: 1) Improve the product offering, costs money = won’t happen any time soon. 2) Reduce the barrier to entry (reduce price per point or number of points required to purchase), reducing cost per point reduces profit margin... better to reduce total points required. Either way total profit is reduced, but by reducing points allows management to state that margins are steady. 3) Increase sales pressure tactics. It has a low increase in marginal costs but higher probability of both irritating the customer base and increasing recession rates after sales.

 

[Fredflintstone]

Probably both. They have a poor product to offer, know it, but need to make sales to keep the new MVC management happy. To make more sales, they can: 1) Improve the product offering, costs money = won’t happen any time soon. 2) Reduce the barrier to entry (reduce price per point or number of points required to purchase), reducing cost per point reduces profit margin... better to reduce total points required. Either way total profit is reduced, but by reducing points allows management to state that margins are steady. 3) Increase sales pressure tactics. It has a low increase in marginal costs but higher probability of both irritating the customer base and increasing recession rates after sales.

Very true.

They are unfortunately in a business model that has a bad reputation. They regularly deal with defaults and recession exercised, people buying resale at a fraction of what they are trying to sell the product for, they add fees and increase other fees regularly, they compete with the rental markets and use pressure and trinkets to gain an audience.

Yes, a tough business. If they review their model and make changes to their approaches, I think they will do so much better. However, that’s my opinion and they have their own reasons why they stay stuck in the the same approaches.


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[stover33]

Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer

Same here! Also going to Coconut Plantation. They have called me every day for a week and finally I gave in and picked up. Really gave me the hard sell about attending a sales presentation (oops I mean "Owner update" in Hyatt-speak). I kept telling her I wasn't interested and she kept saying she should just pencil me in for a time in case I change my mind, since "seats are going fast". I told her again I wasn't interested.

It's annoying and seems clear they are pushing their employees to get more people into the portfolio program. I do not like being rude or hanging up on people but there is only so many times you can politely say "no thank you" before you get fed up.

 

[Sugarcubesea]

We checked in very late last night so we dodged the sales team. I love this Hyatt it’s very nice but there is no way I’m going to an update. My vacation time is precious to me.

 

[IslandTime]

We just left Sunset Harbor this morning after a nine night stay. We got one welcome call from the concierge and declined attending the update with no problem. Ironically, we never received the traditional welcome call from the resort asking our time of arrival, parking needs, etc. We had no further contact with the concierge.