I have 260 points LCUP and 115 CUP = 375 total. All MF for all resorts prepaid.
I tried to book (within LCUP period) for 3 nights = 400 points, another time for 380 pts.
Hyatt site tells me:
You do not have enough points for this unit, please select another unit option or modify your search
I call Hyatt asking about why the borrowing option is not offered.
They recreate the error. The agent escalates the question.
The answer I get is:
You are trying to borrow from 2017 points that would be given to you in 2016. You will be able to borrow these 2017 points on 1/1/16, but on 12/31/15, you cannot borrow.
I don't have proof, but I'm pretty sure I borrowed a couple of times in the same time frame and I thought I was able to borrow from next year's released points [that are named points 2 years down the line]. My next points come in February. I think I should be able to borrow from them.
Do you buy this explanation? Is there a reasonable explanation? Maybe I won't be so irritated if someone validates the agent's answer or provides me a reasonable explanation.
Can someone try to borrow for something this year who has points coming next year? Do you get this error? The only thing I can think of is that I'm not allowed to borrow if I'm also using LCUP. Is there someone with LCUP who has used LCUP + borrowed points to book?
At this point I'm getting the impression that these agents don't know what they're doing.
Anyone know a knowledgeable agent? I notice that the call center message is slightly different (there is no more option for hyatt vs interval). I'm pretty unhappy with what I think is a bogus answer today that the agent had to escalate to get. Maybe I am willing to throw the agent under the bus because I'm still irritated about the situation below.
I lost 60 points trying to do a retrade. I initiated a retrade incorrectly and ended up with a new reservation vs a retrade, and the agent was successful in backing it out. But my retrade was out of the 60 day time frame so I had to find a stepping stone retrade then trade again to the final date I wanted. The agent could have told me that I'm going to permanently lose 60 points if I do a re-trade by going from 740 to 800 to 740. I just approved it, and Hyatt or Interval won't give me the points back (whether II points or hyatt points) even after escalating it to a manager because I technically did approve it. If the agent knew my intent (which he did), I wish at the very least he would have had the foresight to say, hey, maybe this isn't the best way to get to the end goal. Fine, my bad, but I get a sense that the agents are not very good.
All my agent contact has been in the past month. I am not sure if this is transition pains or just a new normal. Anyone else notice a difference?
I tried to book (within LCUP period) for 3 nights = 400 points, another time for 380 pts.
Hyatt site tells me:
You do not have enough points for this unit, please select another unit option or modify your search
I call Hyatt asking about why the borrowing option is not offered.
They recreate the error. The agent escalates the question.
The answer I get is:
You are trying to borrow from 2017 points that would be given to you in 2016. You will be able to borrow these 2017 points on 1/1/16, but on 12/31/15, you cannot borrow.
I don't have proof, but I'm pretty sure I borrowed a couple of times in the same time frame and I thought I was able to borrow from next year's released points [that are named points 2 years down the line]. My next points come in February. I think I should be able to borrow from them.
Do you buy this explanation? Is there a reasonable explanation? Maybe I won't be so irritated if someone validates the agent's answer or provides me a reasonable explanation.
Can someone try to borrow for something this year who has points coming next year? Do you get this error? The only thing I can think of is that I'm not allowed to borrow if I'm also using LCUP. Is there someone with LCUP who has used LCUP + borrowed points to book?
At this point I'm getting the impression that these agents don't know what they're doing.
Anyone know a knowledgeable agent? I notice that the call center message is slightly different (there is no more option for hyatt vs interval). I'm pretty unhappy with what I think is a bogus answer today that the agent had to escalate to get. Maybe I am willing to throw the agent under the bus because I'm still irritated about the situation below.
I lost 60 points trying to do a retrade. I initiated a retrade incorrectly and ended up with a new reservation vs a retrade, and the agent was successful in backing it out. But my retrade was out of the 60 day time frame so I had to find a stepping stone retrade then trade again to the final date I wanted. The agent could have told me that I'm going to permanently lose 60 points if I do a re-trade by going from 740 to 800 to 740. I just approved it, and Hyatt or Interval won't give me the points back (whether II points or hyatt points) even after escalating it to a manager because I technically did approve it. If the agent knew my intent (which he did), I wish at the very least he would have had the foresight to say, hey, maybe this isn't the best way to get to the end goal. Fine, my bad, but I get a sense that the agents are not very good.
All my agent contact has been in the past month. I am not sure if this is transition pains or just a new normal. Anyone else notice a difference?