nctsnewbies
newbie
My SO and I just (yesterday) purchased a time share from Festiva Hospitality Group. I felt okay about it since they weren't incredibly pushy. But then I got to reading the Better Business Bureau reviews on this company. They are rated a C-. I have heard that their Maintenance Fees won't go up, but they will charge you a special assessment above and beyond their maintenance fees that was not mentioned at all yesterday. I also heard that people are having an incredibly hard time using their website and getting to actually use their points. We need easy or not at all. I guess I would like to how to rescind this contract. I believe I have 5 days in NC. I already typed up the letter per your suggestion to someone else that came up in the search results. I'm not sure they gave us paperwork on how to rescind. I haven't been able to look yet because my packet is at home and I'm at work. They seem like a decent company with a lot of good things going for them. They just have some really poor customer service issues, and kinks I would like to see worked out before I buy from them later on maybe.