- Joined
- Aug 17, 2004
- Messages
- 3,906
- Reaction score
- 414
- Location
- Intermountain West
- Resorts Owned
- Maui Schooner; Dikhololo, S.A.; Club Wyndham; Worldmark.
We stayed at Maui Schooner (MS) last January (non owners) and while there made an exchange with TPI for 2 weeks in Jan. 2020. One week is in a 2BR. At that time I asked the front desk (FD) if they would note that we wanted a 2BR w/o a loft, either bldg. They noted it.
Last week I called MS and asked if they would be able to honor our request. The lady I spoke with said we had been assigned to a 2BR with a loft. She told me that I should call TPI and that they might be able to help us. WRONG advice. I called TPI and they said they give us whatever an owner deposits and they cannot make any changes. Period.
So yesterday I called MS again and spoke to the FD employee, might have been the FD manager, and asked about our request. She said: Yes, we have you assigned to a 2BR on the first floor in the B bldg. Bingo! Awesome!
We got lucky.
Moral of the story is to put your request in with the FD as early as possible and do NOT bother calling TPI.
PS A shout out to slip for sharing his experiences with me at the MS.
Last week I called MS and asked if they would be able to honor our request. The lady I spoke with said we had been assigned to a 2BR with a loft. She told me that I should call TPI and that they might be able to help us. WRONG advice. I called TPI and they said they give us whatever an owner deposits and they cannot make any changes. Period.
So yesterday I called MS again and spoke to the FD employee, might have been the FD manager, and asked about our request. She said: Yes, we have you assigned to a 2BR on the first floor in the B bldg. Bingo! Awesome!
Moral of the story is to put your request in with the FD as early as possible and do NOT bother calling TPI.
PS A shout out to slip for sharing his experiences with me at the MS.
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