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Housekeeping at WLR

BLUE AYES

TUG Member
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Location
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Resorts Owned
Sheraton VV KW; Sheraton VV Bella; Westin Lagunamar x 3 (51 & 52) ; Westin Kierland;
Plat. for Life
My friends arrived yesterday for two weeks and were told only one cleaning. Shouldn't they have one major on Saturday and two mid-week tidy ups ?
 

okwiater

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Resorts Owned
WKV 2B Plat+ (x2)
WSJ 3B Plat+ (VGV/BV)
WLR 2B Plat+ Oceanside
SMV 2B Plat+
Sheraton Flex (x2)
My friends arrived yesterday for two weeks and were told only one cleaning. Shouldn't they have one major on Saturday and two mid-week tidy ups ?

Yes, if it is truly 2 full weeks (i.e. 14 nights). They are entitled to a full cleaning on the check-in/-out day and 1 mid-week tidy for each week.
 

DeniseM

Moderator
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Resorts Owned
WKORV, WKV, 2-SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim)
My friends arrived yesterday for two weeks and were told only one cleaning. Shouldn't they have one major on Saturday and two mid-week tidy ups ?

Usually, a mid-week tidy each week, but it doesn't include any cleaning. Just trash removal and new linens.
 

DeniseM

Moderator
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WKORV, WKV, 2-SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim)
This is what the WLR confirmations say:

Seven nights or more: For your comfort, your villa will receive a mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.
 
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