HICV response is underwhelming

[Sandy VDH]

Most of the other timeshare systems are communicating what they are doing, allow you to look at your points, making plans to allow you to roll over points longer, etc. Of the system I own, I would give HGVC the best score so far, and Wyndham has done pretty well, but there program is so flexible for me as VIPP that I have not yet gotten any perk above and beyond what I already have access to.

What do we get with HICV, not much apparently. 2 emails so far. The website says we are closed, don't call us we will be busy, and oh yeah we will take away all the functionality from the website. You can log in but nothing works. Is everyone else getting the website functionality is NOT working or is that somehow just me?

I am just a bit underwhelmed by HICV's response and communication of it.

 

[Tank]

Everything has been working for me on the web-sight for HICV. Made reservations yesterday.
Info has been very little, I get most info from Facebook.
Facebook messenger is how I reached out to see about getting my reservation fees back I canceled on March 19 before the shut down. Did it right away for me actually easier than a phone call.

Most now closed till June 1

Reservations canceled in March, April have been totally refunded with reservations fees.
Sure as long as closed this will continue.

Latest I heard is 2019 points are going to be extended to sept 2022

Dave

 

[Gypsy65]

Everything has worked for us as well
We did talk with the VP assistant last week and they are working through some things. Just like everyone else

but as of yesterday we have had zero issues in fact I booked a couple weeks and went as normal

 

[bizaro86]

Everything has been working for me on the web-sight for HICV. Made reservations yesterday.
Info has been very little, I get most info from Facebook.
Facebook messenger is how I reached out to see about getting my reservation fees back I canceled on March 19 before the shut down. Did it right away for me actually easier than a phone call.

Most now closed till June 1

Reservations canceled in March, April have been totally refunded with reservations fees.
Sure as long as closed this will continue.

Latest I heard is 2019 points are going to be extended to sept 2022

Dave

Where did you hear 2019 points extended until sept 2022? That would be great news for me. Ideally I'd like to use my 2019 points for a spring 2021 reservation, but when I made a January 2021 reservation it used 2020 points. So the 2019 haven't been extended yet.

 

[Tank]

Facebook owners page so it’s just what I heard but a few are pretty up on things. Matter of fact Sept 30 2022 was reported by the gang.
Like the original poster said mums most the word from HICV.

That’s what made me contact them about my March 19 cancelation thru Facebook home page. I was told when I canceled the resort is open so they were giving no money back.

One other thing call them to have the new 2019 points changed out on those new reservations , they are supposed to work with us on our points to swap them out to help us.
Dave

 

[Sandy VDH]

I did finally get into the site. Apparently it is SOOOOOO SLOOOOOWWW I thought it was not working. Crazy slow to load the pages for me.

I too would like to see in official posting that points will be extended. The FB page is not the official posting of that. I surely hope not.

 

[Tank]

It is not!
If I want a true answer about our system I have a couple people to go to to get it on that sight.
They will know first , or get the answer.
Very good about sharing the info.



Mind you only a few