In April 2012, TUG Member "Blues" posted this reply to his complaint...
It could have been written yesterday:
Dear _____
Thank you for taking the time to express your frustration with the
online Club Member reservation system. Our technical team is currently
upgrading the performance of the Revolution booking engine - and we are
launching a much faster reservation experience next week.
It is never our intention to frustrate our Club Members. In fact, it
was our pursuit of showing all available units at all Club properties
that inadvertently created the slow-down of our system's performance.
We are recalibrating our data format now to greatly reduce the waiting
time for available accommodations to be displayed....
We are actively improving our technology resources to better support the
needs of Club Members like you. We agree with your observation that we
can improve our online experience and we are committed to doing so as
quickly and efficiently as possible. In the meantime, if our service
team may be of assistance, please don't hesitate to be in touch.
Rafael Faria
Supervisor, Owner and Call Center Services
Hilton Grand Vacations Club
6355 MetroWest Blvd. STE 180
Orlando, FL 32835
.