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HGVClub.com not working

Cyberc

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after login I get an error: Page can not be displayed.

Anyone else having this error?

/Regards
 

SmithOp

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HGVC King's Land 2BR Premier 23.040K Points.
Grand Pacific Seapointe EOY Odd
Its down for maintenance, there was a message on the front page about the outage for the last few days. The 11th is a holiday in US.
 

JSparling

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I didn't see the message the last few days either. And what does today being a holiday have to do with anything? Is HGVC a bank or the post office? Did the message say how long it would be down?
 

freewill

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I believe it said it would be down for maintenance today from midnight to 10 am EST (or maybe noon).
 

Jason245

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Sounds like my club fees are being well spent.. :)

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JSparling

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It's down again. It's been up and down for the past hour.

Who the hell does a major system upgrade/fix/tamper in the middle of the week in the middle of the morning? And if you're going to do it you need to make it a full and complete shut-down, not a partial, up and down, shut down.

I wanted to change a reservation from regular (2017) points to my new rescued points from 2015. So I went into the system and was going to cancel the reservation (to get my 2017 points back) and then immediately re-book (to use my rescued points instead). It let me cancel and I got the confirmation. Then I went to re-book and I could get all the way to the last screen (where you click it and then get your confirmation) and it wouldn't go any further. Now I've got all my points and no reservation. I called and they said "the system is down" - I said "no it's not, it let me cancel a reservation and I'm in there right now staring at the availability for my dates. She said again "it's down". Great customer service.

If they want to do a mid-week, mid-day system fix they need to take the entire damn thing down. Not leave parts running so you can make some transactions but not others.
 

SmithOp

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Grand Pacific Seapointe EOY Odd
I didn't see the message the last few days either. And what does today being a holiday have to do with anything? Is HGVC a bank or the post office? Did the message say how long it would be down?


IT folks typically pick weekends and holidays to do major updates and maintenance, this was a large outage window. I'm retired IBM, I worked many early Sundays and Holidays from oh dark thirty to 4 am performing upgrades, its not fun so give the geeks and nerds a break.


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dsmrp

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IT folks typically pick weekends and holidays to do major updates and maintenance, this was a large outage window. I'm retired IBM, I worked many early Sundays and Holidays from oh dark thirty to 4 am performing upgrades, its not fun so give the geeks and nerds a break.


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Totally agree. I've supported info systems too and know many people who currently support large 24x7 transactional systems. They all want as clean and short an upgrade or maintenance downtime as they can. But stuff happens in a production environment that can't always be simulated in advance in a test environment :shrug:
 
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SmithOp

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Grand Pacific Seapointe EOY Odd
Yes, its up and running smooth now, and the maintenance alert has been removed from the log in page.

Here is what it looked like for those that missed it.

770303bcd9c1324e4ec68cb8da0d7441.jpg



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jestme

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Totally agree. I've supported info systems too and know many people who currently support large 24x7 transactional systems. They all want as clean and short an upgrade or maintenance downtime as they can. But stuff happens in a production environment that can't always be simulated in advance in a test environment :shrug:
As all us IT people know and say, "There is no test like production". You can test all you want, pass all the tests, and on the first day of production someone will do something you never expected nor tested for.
Hopefully, HGVC is adding capacity for the busy year end push.
 

Cyberc

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When was the new reservation system supposed to be up and running?

Regards
 

Helios

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Talent312

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In April 2012, TUG Member "Blues" posted this reply to his complaint...
It could have been written yesterday:

Dear _____

Thank you for taking the time to express your frustration with the
online Club Member reservation system. Our technical team is currently
upgrading the performance of the Revolution booking engine - and we are
launching a much faster reservation experience next week.

It is never our intention to frustrate our Club Members. In fact, it
was our pursuit of showing all available units at all Club properties
that inadvertently created the slow-down of our system's performance.
We are recalibrating our data format now to greatly reduce the waiting
time for available accommodations to be displayed....

We are actively improving our technology resources to better support the
needs of Club Members like you. We agree with your observation that we
can improve our online experience and we are committed to doing so as
quickly and efficiently as possible. In the meantime, if our service
team may be of assistance, please don't hesitate to be in touch.

Rafael Faria
Supervisor, Owner and Call Center Services
Hilton Grand Vacations Club
6355 MetroWest Blvd. STE 180
Orlando, FL 32835
.
 
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