HGVC Points Audit

[JSparling]

Has anyone ever asked for a points audit? Here's the story:

We have a lot of points. I have various spreadsheets to track the balances for each year and our different reservations. I frequently make changes to add a night here or change room types or whatever as things open up. Last night I made a couple changes and it appeared my account was off by 840 points (not in my favor). I figured it would correct itself overnight as we say at the beginning of the year when some people had no points and others had double points.

Then today I made another transaction and suddenly I was off by about 2,000 points. So I called HGVC and asked them to look into it. They said they would do a "points audit" that would take about a week. He explained they go through my account transaction-by-transaction and recalculate everything. They said they'd send the data back to me in Excel so I could then do my own math and comparisons. I'm not sure how it's possible for the system to make a mistake but I guess even banks make non-human mistakes from time-to-time.

Just wondering if anyone else ever had one of these audits done.

 

[alwysonvac]

Yes, I had to request an audit back in 2013 after making several online changes one morning using Revolution
They provided a detailed summary audit (by reservation #) and adjusted my balance due to the system error.

I also had another audit done in 2015, but that was my error due to a mixed up involving my bonus points.

 

[jehb2]

I always do a screen shot before I make a reservation and after I make a reservation. I also take a before and after screen shot if I make any changes to my reservation.