MattnTricia
TUG Member
- Joined
- Jun 14, 2005
- Messages
- 389
- Reaction score
- 106
OK, I will admit this is a relatively minor complaint but it is one that has been an issue for at least 3 years.
My wife and I have units and 26000 points to use and we use some of these points to rent out units to cover costs. We are very happy with this set up.
However, HGVC has a problem emailing confirmations. In 3 years and about 10 reservations I have never gotten the email confirmation the first try once. I like to provide my renters with their confirmation in their name. It usually takes anywhere from 2-10 phone calls to receive this email confirmation. Usually, we have to go to coorporate to get the confirmation sent.
Apparently the Reservation agent's do not have the ability to send an email and they have to request for it to be sent out from coorporate.
We can see the reservations online but the guest certificates do not show up with out theser emailed confirmations.
Anyone have any ideas who to call where we might be able to get this confirmation on the first attempt?
My wife and I have units and 26000 points to use and we use some of these points to rent out units to cover costs. We are very happy with this set up.
However, HGVC has a problem emailing confirmations. In 3 years and about 10 reservations I have never gotten the email confirmation the first try once. I like to provide my renters with their confirmation in their name. It usually takes anywhere from 2-10 phone calls to receive this email confirmation. Usually, we have to go to coorporate to get the confirmation sent.
Apparently the Reservation agent's do not have the ability to send an email and they have to request for it to be sent out from coorporate.
We can see the reservations online but the guest certificates do not show up with out theser emailed confirmations.
Anyone have any ideas who to call where we might be able to get this confirmation on the first attempt?