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    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG has now saved timeshare owners more than $14,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

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  • A few of the most common links here on the forums for newbies and guests!

Heroes Vacation Club Update on COVID-19

RNCollins

TUG Lifetime Member
Joined
Jan 2, 2016
Messages
1,867
Reaction score
687
Points
274
Location
Hudson Valley, NY
Resorts Owned
Tradewinds, Divi, Quarter House
-I received an email yesterday from the Heroes Vacation Club:

Heroes Vacation Club Update on COVID-19


F0F1BC1A-7448-4568-AA13-DE7028F87ADA.png


1.877.867.3639


“Given the impact of COVID-19, nothing is more important to us than the health and well-being of our members. We appreciate all efforts that our service members are making to combat the COVID-19 crisis by serving our communities and protecting the most vulnerable among us.

Our call centers are experiencing higher than normal call volumes, so our wait times are longer than usual. We thank you for your patience. An alternative way to reach us is at https://www.heroesvacationclub.com/contact-us

Our team is doing our very best to respond to every member as quickly as possible. We are focused on helping our members who are scheduled to check in within the next 30 days. If your confirmation is for a later date, we encourage you to postpone the decision to cancel or modify your reservation at this time.

We appreciate your loyalty to Heroes Vacation Club and and we are grateful to have helped you create long-lasting vacation memories. Our hearts go out to everyone who has been impacted by this global crisis.”

Sincerely,
Your HVC Team
 
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