So I have been tomesharing since 1998 and have never had a "bad" experience. I booked a week at the Topsider Resort in the Keys. Some of my family flew in and I was planning on driving over and meeting them. They just called me and said how dirty and horrible the unit is!! They said they can't even stay there. Fortunately I live 3 hours away and they can just come and stay with me. Interval international is closed and won't open until tomorrow. I am not sure what to do! Can I possibly get a replacement week from II?